Eyetique Of Cleveland

I showed up yesterday at 10am an eye crisis and they were able to quickly fit me and figure out my problem, a contact lens folded up inside my eyelid since the night before. I am incredibly grateful. Everyone was so nice and helpful.

Generally inhospitable staff. Repeatedly misgendered me and called me by my legal name despite all of my paperwork. The glasses are good, and the woman who actually did my eye exam were nice, but the front facing staff are awful.

Be sure to ask to see a breakdown of the costs. I ordered glasses, I have a very strong, progressive prescription and was told the rectangular frames I chose would be great for me. When the glasses came in, the lenses were blurry and unclear compared to my current glasses (purchases elsewhere). They tried to tell me it was because my prescription had changed. That didn’t make sense to me because if anything, the new lenses should be an improvement. I asked what my options were for a return and they said they could only offer to remake the lenses. I was told at the time of ordering I was getting the best possible lenses, so remaking didn’t make sense. I asked about the return policy and was told there was none, but I did recall being told they have a 30 day money back guarantee. When I asked about this, the associate first told me that was not the case and after pressing what the policy was, she abruptly agreed to refund my money. In addition, when I looked over the breakdown of the bill ( which I was not offered, I had to request this) I was charged $45.00 for a warranty that I was never asked about and did not agree to. I called my former eyeglass provider that no longer takes my insurance, and their lens portion pricing for glasses are less without insurance than what Eyetique was charging with insurance for comparable or in my opinion, lower quality lens. If I didn’t have such a complicated prescription, there may not have been an issue, and they do have a very nice selection of frames. But communication and customer service is lacking.

Excellent. Dr. Meredith was wonderful. She gave me a very comprehensive exam and explained everything regarding a vitreous detachment. I highly recommend her! She was great!

Just purchased Maui Jim sunglasses from Eyetique. I offered to drive from Columbus to pick up but Michelle insisted on sending them to me free of charge UPS. The level of service and attentiveness at Eyetique - ETON is nothing less than STELLAR. Customer for life or at least until Michelle retires. Brien