Eyewares

Appointment was on time, very quick and efficient. I had my exam and two pairs of glasses picked out within 45 minutes and was on my way. Dr. Lauren Agnew made her recommendations and we went from there.

Dr. Nyugen was so kind and helpful as was the entire staff there. Very patient and they listen to your visual needs. Dr. Nyugen was the first person to ever talk about eye health to us. Using eye drops daily like Refresh and to stay away from ClearEye and Visine for eye health. I’m so glad she gave us knowledge on this. Not only for my daughter but for my husband and I as well. There were also so many great frames for my daughter to choose from. It’s such a charming atmosphere.

Everyone at the location was friendly and very helpful. Dr Nguyen was very thorough and talked me through every test that was done and how my eyes are changing. Thank goodness for someone that could help me pick out glasses! This is always the hardest part of my appointment! He had me try on some frames to see what type looked best on me and went from there. I could not have had a better experience and I would recommend Eyewares to everyone I know!

Went in for my yearly eye exam a few days ago. As usual, Dr. Agnew and her staff made the experience a pleasant one. Thanks.

So I’ve had two experiences with this location in Covington. The first one last year with a different doctor was positive, but today when I went, it was horrible. When I questioned the doctor about contact selections for my son she was rude to me. She only gave us one choice even when I asked if he could try other brands. The reason I asked that as I know that contact lenses are different for each individual. She proceeded to tell me that I was older and that she was the professional. I thought that was quite rude, but I said OK. After my son was fitted, they gave him a free samples and we went somewhere else to buy the contact lenses. When I found out the price of the contact lenses which were over $1000 for a year supply I couldn’t believe it. They were the most expensive ones we could’ve possibly have gotten. I immediately called the office and asked if they could prescribe something different and if we could get a sample for my son to try other more affordable brands. I was told they would talk to the doctor and call me back. After sometime I hadn’t received a call back so I called them back and they did prescribe a different contact lens, but they would not give us a sample to try. I’ve never gone to an eye doctor and had to purchase a contact lens that you were not able to try before purchasing. We paid an $80 contact fitting fee + $229 for an eye exam and in the past at this location I was given samples of contacts to try to make sure they were correct. I was not angry with the staff. I did not yell or curse and when I asked for the prescription I was told it would be emailed and then I was hung up on. I called back put on hold and hung up on. Called back and went to voicemail. I waited five minutes and called back and got a nice young lady who sent the prescription to my email so we could get my son‘s contact lenses. Now I don’t know if they’re going to be comfortable for him or if he can wear them or not. I just cannot believe that a professional would be so rude. Live and learn and I will never darken their doorstep again. $309 is a very expensive lesson!