Eyexam of Ca

Isaac was a tremendous and amazing at his job! My wife’s Ferragamo glasses screw was lost and Isaac came to the rescue and saved her. I appreciate the customer service and support. He definitely earned my business. Shawn.

Jerry provided exceptional service and was very friendly. He searched until he found the best deal for my prescription. Most importantly, he stayed late after closing hours to finalize my purchase. I really appreciated him spending the extra 20 minutes so I didn’t have to come back the next day especially since I live 40 minutes away.

Loved my experience here. JERRY was the sales guy that helped me he was super kind and took the time to explain everything about the lenses (my needs) no pressure, no upsell, just honest advice. My glasses fit perfectly and I can see great. But honestly, the service made all the difference. Thank you so much! Highly recommend this location at the fashion valley mall.

I just started going to this location and everyone is extremely friendly. I just went in as I bent my glasses and Isaac seriously went above and beyond to get them corrected and cleaned them more than anyone has for me before. He was so kind and patient and really cared about fixing my glasses. I am so thankful!

Worst customer service I've ever experienced. I dropped off my glasses on July 22 and was told the repair would take up to 7 business days. As of August 5, I still don't have them. What's even more frustrating is that every time I called, I was given a different story: After five business days, I was told they would be ready in another two days. Another representative said the glasses weren't actually picked up until July 24, so I should count the seven business days from that date. Later, I was told they were still at the lab. On August 4, I was told the glasses had arrived at the store and were just undergoing a final inspection, and that I would receive a call, text, or email on August 5 to pick them up. Today is August 5, and I have received nothing—no call, no text, no email. I spent over $650 on these glasses, in addition to paying for insurance. I rely on them every day for my job, and I've been forced to struggle with an outdated prescription while waiting. The lack of communication, conflicting information, and broken promises have been unacceptable. What disappoints me most is that no one has taken responsibility. There has been no apology, no proactive update, and no genuine effort to help. Instead, I was repeatedly given inconsistent information that turned out to be inaccurate. Based on my experience, I cannot recommend this location. The customer service was unprofessional, careless, and dismissive. In particular, my interactions with Jerry left me feeling that my concerns were not taken seriously. If you're considering spending hundreds of dollars on eyewear, I strongly recommend taking your business elsewhere. Customers deserve honesty, clear communication, and respect—none of which I experienced here.