My wife arrived with our daughter 15 minutes early for her scheduled appointment. We still ended up waiting 35 minutes past the appointment time. When she politely asked how much longer the wait would be, a staff member became visibly irritated and rude. She told my wife “you didn’t have to come early,” and also claimed that they “only use one room for kids.” This is not true — we have been placed in a different room almost every visit. Whether we arrive early or on time, being seen over a half hour late is unacceptable, especially when the staff responds with rudeness and dishonesty instead of professionalism. Unfortunately, this is not the first time we’ve been treated poorly at this office. Very disappointed in the lack of respect and poor service.
