Family First Vision Care Inside Pearle Vision

This was my first visit to Pearl Vision. The facility is very well maintained and pleasant. Yolanda welcomed me and got the exam process started quickly. Dr. Dang was very thorough with her vision testing. She answered all questions with concise answers. She recommended eye drops for dry eyes that are excellent. Overall a very good examination.

For some reason my review was deleted, so let's try again. This was the second time I've came to this location and had a bad experience. I came just to see if my sight has changed because where I normally go to get my eyes checked, they dont do this anymore. The lady at the front told me I had to have my eyes dilated or I had to take the pics of the eyes. I told her I was not doing either, as I just had this done last week. Plus was not going to pay additional money for this. She was very rude about and I also told her I didnt do this last year. She got real snippy and said things change. Then she stated we shall see what the Dr says. Well the Dr didnt require me to do and actually sent my test to the other Dr I see. This front lady was the same one from last year who tried to scam me by trying to say she could give me a better deal than my insurance. Saying my insurance didn't cover much on the lenses. Quoted me over $300. Went to another Pearle Vision and got a more expensive pair of frames, plus the bells/ whistles on the lenses and walked out paying close to $160.00. Something is not adding up. I will never go back to this location ever again. This was the last straw.

Very professional team who provided a great virtual Dr’s visit to renew my prescription. Received a very thorough & high tech exam. Yolanda was outstanding in every way.

Not recommended. I took a senior person for an appointment there. The appointment was for 4:20PM, but we arrived at 4:27PM. We were 7 minutes late. When we arrived, I told the lady working there that we had an appointment, and she told us we were already late, and they only have a 5 minute grace period. She sounded a little rude, but nothing too bad. She offered to reschedule for next day, but we declined. The Store had no customers when we walked in! The senior person I took to the appointment didn't have insurance, so I really dont know why a clinic would say no to someone uninsured, any clinic wishes to have cash customers. It felt like they didn't want to make money. I later checked, and they close at 5:00PM. I do not understand why they couldn't do an eye exam in 33 minutes...but they could do it in 40 minutes. Maybe 33 minutes is enough for an eye exam, but not enough time to sell us expensive frames. I do not know. So, in conclusion, if it was my business, and I had no customers at the store, and will take the customer who is 7 minutes late. Specially when customer is paying cash. If their business model is around selling frames, and no so much on eye exams or to really help people, I wouldn't go here. I will chose a doctor who cares. I have 5 people in my household who need glasses, and I am sure this store will not be one I would recommend.

Optometrist was clear, personable and gave me several options to address my vision issues. Was given a script for glasses and a trial pair of contacts. Appointment was quick and efficient. Definitely recommend Dr. Dang!