Family Vision Center

Places to use debit cards and credit cards are available here! Cash is also accepted here sometime. They accept cards for services, glasses,contracts.

Family Vision Center worked with me and all of my kiddoes to get our exams done and our glasses, contacts, etc., fit and ready. They spent lots of time with my son to make sure he was ready to go! Excellent customer care -highly recommend.

I thought my glasses were beyond help. I’d stepped on them and they completely misshapen. I said I realized they were done for but Deanna said she’d see what she could do. A few minutes later she returned my glasses to me looking like new! Deanna is Amazing!!!

I had a throughway eye exam, was very impressed. However, the lady who fits/adjusts glasses did not understand how to adjust frames. She had my frames so maladjusted, I just asked her to stop. I took them ( and my prescription) to another optical shop. The gentleman there was not sure he could undo the damage. But luckily the frames were saved. I am afraid I won't be back. Not sure why my BCBS was billed, as I have VSP and annual exams are completely covered. I will inquire about this.

Went to my 8:40am appt as it was scheduled, by my wife, for today (1/24/24). Upon entering I was asked if I had an appointment. I said yes, told her my name and then she proceeded to tell me that I never scheduled an appointment. I said you are correct, my wife scheduled this more than a week ago. She proceeded to tell me that she only scheduled my wife’s appointment for the following Friday and no other. Then asked if I could schedule one for another time. I proceeded to call my wife and asked her, while on speaker, if she had talked to Tammy (might not be correct spelling of her name) my wife said yes it was Tammy. Tammy proceeded to tell her that she didn’t do that. She again said that I could schedule an appointment. I looked at her and said “No, I did my job and showed up for the one today, you should have done yours.” walked out. Here is where it gets interesting, Tammy proceeds to come outside after I left and tells me they could get me in now. The problem being, I’m a firm believer in customer service. If that was the case instead of telling me that my wife never did something. She should have pushed that to the side and said let’s get you in. Instead, she was only worried about being right. I’m writing this lengthy review to say don’t bother going to this place because if you call and she writes an appt somewhere else or she forgets it’s not her fault until after you leave. It is your fault during the conversation and there is no way to fix it. After, she proceeded to call my wife and apologize. First impressions matter, the first impression is that it’s not her fault. Because she represents that business, she has made it clear that is the Business’s standpoint. It is instead, your wife is a liar, or you don’t know what you’re doing. When it should be let me fix this and we will get you in. Then figuring out what happened later. Especially since there was legit an open spot that she could have put me into that she admitted to having later. I had never been to that place. I showed up a little early to fill out paperwork. Terrible experience will not recommend.