Fenton Vision Center

Dr Alvarado & Dr Bourdeau are very knowledgeable and thorough. All employees are helpful and know their stuff-Front Desk staff are welcoming & polite, and get your visit started promptly. The opticians are very friendly and helpful as there are a lot of frames to look thru, so patience is not limited with them. My glasses were ordered without issue. Since its ultimately my choice to decide if my lenses will have top tier tech applied or a solid anti- reflective with UV protection, there was no pressure to pick. Each option was explained to my understanding of what it does and why I may want that option. There was no upsell or pressure on any options and I absolutely would suggest this office!

This place is way overpriced. This would be fine if their quality was superior or if they stood behind their products, but they don't. I bought 2 pairs of glasses and the anti- glare coating began to flake off. After a year it was getting bad enough that I took both pairs back to have the lenses replaced. They told me that they wouldn't do that but offered me a discount on new lenses. The cost for the lenses was twice what a new pair would cost elsewhere. Do yourself a favor and shop somewhere else.

Edit 06/10/2025 Im bummed I've had to edit this review, I've been a customer for years now. I went into for a normal eye exam and contacts exam. I asked about switching to daily contacts and was given a trial pair. My prescriptions didn't change and I paid and left. When my insurance statement came I saw that they did not bill insurance for the contacts exam. When I called they explained that switching contacts brands made my exam a premium exam meaning it would cost me $80 instead of the usual $40. I argued that they billed me all the same codes and even the same pre insurance price. I was told that when they submit a claim thay my insurance deems my new contacts as premium. I hung up and called my insurance, this was INCORRECT. My insurance explained that the provider decides if my exam was premium or not. Nothing was different about this exam other then asking about trying daily contacts. Im pretty upset they would try to make excuses to make $40, my insurance reviewed my bill and agreed I should have paid the same price I have the last 5 years. Really bummed, I will update this if they change their mind or say there was a miscommunication. I see some negative reviews about having your prescription here and only being able to order contacts/glasses through them. This is 100% incorrect, my first visit was 3 years ago I had never spoke with anyone there before, had my appointment and ordered contacts and glasses online not through Fenton vision and had no issues. Everyone here is very nice and I've only ever witnessed one issue and that was from a customer walking in and demanding an appointment right that minute because there glasses prescription expired. I would recommend this eye doctor for anyone who needs an updated prescription with no hesitation. They have never tried to up sell me or get more money out of me, always hassel free.

Today was my last day communicating with this office. Today, I experienced first hand what it feels like to be a patient with a question and be rudely answered with frustration by front staff and Dr. Alvarado. I have been a long time patient of this office, never have gone to another optometrist for my care. I’ve purchased glasses and contacts from this office for many years. My last visit in June of 2025, I expressed I wanted a glasses and contact exam. In some form, miscommunication occurred about receiving a “contact lens exam.” When I left the office that day, that’s what I thought I received. When I called, I’ve been asking for my contact and lens prescription to be sent over to me for my records. But, my contact lens exam was expired to my surprise. I asked the woman speaking to me, “What is the difference in procedures that take place in a contact exam so I can know as a patient if a contact exam does not take place.” This was not a question she could answer so she got Dr. Alvarado. The rudeness and frustration coming to me shocked me as I thought this was a harmless question out of genuine curiosity and hope-fullness that I can make sure my “contact lens exam” doesn’t get missed in the future. The answer to my question, stating “It’s more work.” And couldn’t give me a direct answer on what exactly the difference is. And when I expressed, “I just wanted to understand. Maybe I’m asking a confusing question.” I reframed the question to ask again, “Is there a part of the exam that I can look out for so that I can make sure I don’t leave the eye exam without a contact exam.” And he said, “I’ve heard you ask this question and I don’t know what to tell you other than it’s more work and things I look for in a contact exam.” Now, I responded with, “That’s all I needed to know then, that there’s nothing I can look for in the future.” My discourse is this: How am I to continue being a patient at this clinic when I can’t ask harmless questions regarding my care without feeling like the people in authority are rude to me or frustrated with my question? The animosity was astounding. As a future physician, I feel that this exchange was rude and belittling. I will no longer be a patient of Dr. Alvarado at Fenton Vision Center. An update after finding out from another optometrist, what the difference is. All the answer needed or could’ve been was, “We fit you into contacts and then exam your eye in those contacts.” That would’ve been a sufficient answer where I could’ve replied, “Thank you so much, don’t know why I didn’t remember that.” That’s all.

I took my daughters for the first time yesterday and the Doctor was absolutely amazing with them. One of my girls has unique eye needs and I felt so at ease with his confidence in treating her! I would highly recommend for children’s eye needs!