General Optical Company

Me an my wife have been with them for 10 years, we came in for our 2 year vist, an they had canceled our appointment without our consent? Reschedule our appointment for a week later? Blamed it on computer error? So came in today for appointment, waited a hour an a half. They hurried us right thru it They said no changes, other then the price for frames!! Crappy serive! Not happy! Time to look else where!

I purchased a pair of glasses from the Fenton store. The glasses did not feel comfortable to me and my vision was no adjusting very well. I was told by the gentleman that worked there I had 30 days to return them if not satisfied. I took them back in two weeks and asked for a refund. He told me he never said that and basically called me a liar. My wife was with me and heard the entire conversation. I called that day to file a complaint and to this day (a month) have not received a call back. I will never go back to general optical. My wife has been a patient for over 16 years and will not go back. I will also encourage all my friends and family to do the same.

The staff is extremely rude. Especially the man. The receptionists seem untrained. They’re also overpriced. My son has a warranty on his glasses, they broke and we were told they’d get him new ones and we didn’t need the old ones. They replaced the frames and gave us a demo pair of glasses with non prescription lenses and told us if we want lenses also it’s a fee of about $250. That is ridiculously expensive. Eyeglass world just gave my daughter 2 full pairs of glasses for that price. Will not be coming back here.

Well femton optical lost another customer due to lack of professionalism and the way they treat customers. I called to order my contacs and was told I was good till April to.order them. When I called on March 19th the rude gentleman there gave me the price and I said I would be in the next day to pay for them. He then called back and said it's to close my my end date so I could not order them and I was trying to scam them out of a eye examlol it's free with my inc by the way. So he gave me the number to Burton which I was told was the owner, so I called she wasn't in of course and thr receptionist said she would call in the morning.i received the call the next day and it was the daughter who is not the owner the lies just continu this place is gone down hill fast. She told me I could not order them seems like there the one scamming people for money. The one guy in fentom is a complete who know what and the daughter is rufe and unpleasant her self. I think they should just close up shop and be done with the business. Not enough staff losing money and treating customer. Sorry if this is rambling im upset this morning and my stupid ph wont let actually see what im writing. they treat people with the most disrespect and I found a better eye doctor just down the street. Let that place go under its time for new owners to buy the old ones out. Also wanted to point out that the 5 star reviews are all 3 years old if you think im making this up about this place.

The dr was great! However once I ordered my glasses the staff seemed to dismiss me. Not helpful. I waited over 5 weeks to get my glasses. I had to keep calling to find out what was going on. Gregg told me that if I wanted my glasses readjusted again that at this time they are prioritizing new patients. I am not impressed. Let’s just say I won’t be going back.