Ferguson Optical

My experience at this location has been nothing but top tier. Me and my girlfriend have been going here for the last 9 years. Pamela is the best. She is always friendly, courteous and patient. Chanior is also awesome. When I went to pick up my glasses today, Chanoir was very diligent in making sure they were adjusted to my liking. Both her and Pamela always greet me and my girlfriend with a smile. Kudos them.

The staff is nice. My prescription is WRONG. Tore up a wheel on my car. Can't see to write. Ugggh..now high as gas is, II have to take my cute frames back. I should have will be ordering from Zelol or whomever. I would have rather have spent $15 vs $600!!! I hope they make them right. The wait time is horrible..and they are wrong. I have never had an expiernce like this with Ferguson Optical. I started with them when they were located in Ferguson..great people, but whomever made these I can't see!!

I’m a long time customer. I won’t go anywhere else. My eyes are a bit complicated, it’s hard to find trustworthy Doctors, I am very satisfied with the level of knowledge. All of the people who work there have always been professional, and since I can’t see without glasses, they help me pick out the best frames. It’s fun!

I have used them for years after trying other options I've always come back. They do great adjusting the glasses and always deliver the best fit of the lens into the frames I've experienced. I do normally get cheaper pairs online for my sunglasses and readers due to costs but much prefer what I get here. The customer service and staff is always excellent!

Zero accountability. I was quoted one price for contact lenses and then invoiced for another due to an error...the optician "didn’t click the correct box". This mistake cost me $200. By the time I picked up my order, I had already given this office approximately $1,000. The response? A shoulder shrug and a flat “sorry.” This is not just a business...it’s HEALTHCARE! I am legally blind without vision correction, and the lack of care and accountability here is alarming. No one in the office advocated for me or offered even a small gesture, like a discount, to acknowledge their mistake. If a wrong box being clicked can cost a patient hundreds of dollars, what happens when the mistake is more serious, i.e. blindness? The indifference I experienced was both disrespectful to me as a patient and unfair to the physician whose license is being represented. I hope she is aware, because entrusting staff with this level of negligence puts patients at risk.