Ferrell Eye Clinic

I was tried to be billed for calling in to request a renewal on my contacts. I was at the appointment the prior day, but I just needed my prescription. I was a patient for 15+ years. Never again.

We have been going to Dr. Adkins for over 10 years. We have never had a bad experience. Office is very clean and pleasant. The techs are friendly, helpful, and go to great lengths to make the process easy. Wait time is always minimal. My five year old is very nervous about any kind of doctor, but Dr. Adkins and the staff made his exam into a game, and with a little patience, he relaxed and now can't wait to go back for his next exam so he can "level up" and score more points! 😉 The selection of frames is wonderful, and the staff go to great lengths to make sure everything is exactly how you want it, and are always willing to adjust your glasses, or fix a problem. Both Dr. Michael Adkins and Dr. Monique Adkins are incredibly knowledgeable and thorough. They take time to answer questions and go over any concerns. My family and I are in very capable hands at Ferrell Eye Clinic. We highly recommend them!

When I called I was able to get an exam appointment for the next day and my glasses got here quickly, even in the middle of the holiday season! The doctor and his staff were all wonderful and personable! I haven’t worn glasses in years and I was amazed with how fast I adjusted! Great experience!

I was so disappointed today. I took my 3 year old to get her eyes checked because she often says her eyes hurt. We waited 45 minutes till they could see us. The nurses were great, but the Dr seemed very impatient. it was almost closing time and I understand that you want to get home, but she's 3 years old and was scared. I was hoping for more patience and understanding. I ended up holding her arms while he tried to force her eyes open to look at them. obviously that didn't work. yes, I know she was hard to deal with, but she was so scared. It was traumatizing for both of us, and she had a rough time getting over it tonight. oh and they charged us $127 (we don't have vision insurance) and we didn't even get a proper diagnosis. We forgive you but don't recommend Dr Adkins for children and definitely won't be back.

Scheduled 2 new patient appointments several months in advance for my spouse and myself. I gave them the vision insurance information and they said it was accepted and they could bill it. Then the Friday before our Monday appointments they call and let me know they are having trouble confirming our insurance- turns out they had written down we had a different vision insurance when I had scheduled and the insurance I had given before was not accepted and could not be billed. I rated them 2 stars because they at least notified me of the issue before we went in for our appointments. Although we still had to wait many months for these appointments to be canceled.