I didn't mind that they didn't disclose the cost of the exam being 120 included The more thorough retinal scanning until after I had paid and we were in the preliminary testing. We don't currently have insurance for kids and average exam cost seemed to be 99 elsewhere. This is technically my daughter's first exam and I did want it to be thorough but they could have at least given me the option at the time of setting up the appointment. So we ended up doing retinal scans that people with insurance would normally have to pay out of pocket for and we did dilation-dilation normally being covered under insurance. I liked the doctor she had great bedside manner and was patient with my daughter and I also like the person who did the preliminary testing. When it came to the sales associate on the floor I can't describe how disappointed I was. She was very condescending, pushy and not willing to disclose the full package or breakdown costs. I felt like every question I asked was just met with a rude response. It felt like all I needed to know was 205 was the total and that was it. No stand ar, no poly options because they are not included in the kids package deals. It took some push but after us going back and forth I now know that a 200 frame, bifocal lenses with premium AR and 1 year warranty(which I didn't bother to ask what it covered because at this point I was sick of her tone) would cost me 205 out of pocket. The price isn't bad considering I'm someone who wears glasses and has worked 8 years in optical. It would take 2 weeks to turn around, again most places that's standard. I mentioned trying LensCrafters because they have one hour service(on occasion for bifocals as well) but she quickly snapped at my conversation with my mom and said they wouldn't. I didn't want to argue with my kids there but I did mention to a tech how rude the associate was when being taken back in for the dilation check. It was a matter of how she disclosed it and how I had to get the information that was very off-putting. The doctor and tech were great but I was a little off put how everything seemed to be bundled together to get add ins in without disclosing. Just a one price pay and go. I do have to go back in 6 months for my daughters follow up and I have told my daughter if I can't get her glasses somewhere quicker I will take her back and wait the 2 weeks for her glasses because she like the frame. I will be sure we don't work with that associate again but it was a disappointing first experience for my daughter. Not including that the total exam took 2 hrs after the whole thing we were all a little over it.
