Focus Point Optical

I visited the shop with my mom and was truly impressed by the spaciouness and cleanliness of the place, especially in busy and crowdy downtown Flusing. The shop was well staffed, and people there worked quite efficiently in streamlining finding out about our needs, getting the initial check-ups done, placing into the quece to see the ophthalmologist, then finally selecting products and ordering. All staffs were courteous, friendly, and professional in what they do. Edison who helped my mom to pick her frame is very keen and knowledgeable in identifying and suggesting frames that well balanced between desired style and functionality. My mom was very happy with the final choice and has been wearing her sunglasses daily since then. 😎 I update my glasses too. I'm a grateful and satisfied customer for the products and services I got at the shop. I'd recommend it 100%, and have sent my aunt there after my visit.

Throughout my visit, I was treated in a rude, dismissive, and arrogant manner by the staff. Rather than being provided with options and allowed to make an informed decision. I was told that the lenses they recommended were not covered by my insurance and that I would have to pay out of pocket for them. When I declined and requested a different option, I was informed that I would be required to sign a waiver. Requiring a waiver simply because a customer declines a recommended product creates an intimidating environment and raises concerns about whether customers are being given unbiased information regarding their choices. I was also informed that although my insurance provides over $100 frame allowance, I could only use it as a $50 voucher in the store. This explanation was confusing and concerning. If my insurance benefit provides certain amount toward frames, I expect a clear and transparent explanation as to why the full amount was not available to me. The information provided by the staff left me feeling misled regarding my insurance benefits. The lack of transparency regarding insurance coverage, and the disrespectful attitude displayed by the staff made this an extremely unpleasant experience.

I recently was due for my annual eye exam and needed some new glasses. I came upon Bright sight optical on my Google search and decide to give a try. When I first walked in I was greeted with friendly staffs and asked what specific glasses I was looking for, since I don’t have anything in mind I asked for recommendation. After the staff asked couple questions they were able to narrow it down to some selections for me to choose, then I was taking in to seen by a doctor who did my eye exam to get my prescription. I ended up choose these and then I provided my insurance information and was told I can pick them up in a few days. When I went back to pick up the staffs helped me try the fitting and helped adjusting so that it would fit perfectly on the bridge of my nose. my experience with bright sight optical was excellent and would recommend to my friends and family or whoever is needing glasses.

Needed an urgent appointment, they were able to squeeze me in, in an orderly and fast fashion. Service was excellent. Staff were knowledgeable and friendly. Was able to get my glasses in a week. Great service

Lindberg的鼻托掉了，好多眼镜店要么没师傅要么没有这款鼻托. 今天路过进去问一下，老板五分钟给我修好了，人超级好. 看了一下店里的牌子都是我平时关注的，Lindberg，Dita都有，高度数福音.