For Eyes Optical #Obi-119

This place has over the top incredible customer service. Sarah in particular - I had a major issue because of a screwup from my previous eye doctor that shut their doors unexpectedly and left me in a bad spot. Sarah listened to my issue, worked to get me in to be seen quickly, helped me think through different options. She treated me like she really cared and got my issue that a different provider caused fixed very quickly. Service like this is a rare thing. This will be my new eye doctor!

Vicki was my sales person in the OakBrook location, she was helpful and knowledgeable about the eyeglasses and all the features most needed to go with them. So happy she was there to help me.

I went to this location for a new progressive reader prescription for some meta glasses I bought online. First of all it was below zero and I was the only one there. No greeting. They took me back and the dr . Asks a few questions. I proceeded to tell her I had lasik to see far. She was fascinated that I still had almost 20/20 vision, but she never checked for my reading prescription. She just kept talking about my lasik, anyways I get in my car and realized she gave me a prescription with no. Test. I look at the prescription is less than my previous ones. I go back in and ask her. How did you come up with this prescription. She looked at me and said . I went by your age . I was taken a back. I said again excuse me how did you come up with this prescription. She said the same. I called corporate immediately. I got a call from a Jessica . She left a message with no call back number . The number she used you can’t call back in. I waited a couple days and I call the store . Explained what happened and unfortunately I didn’t write her name down, but her tone changed said Jessica doesn’t work in that location and she hard to get a hold of . telling me I cannot get a refund just another exam. I call corporate again. They proceed to apologize saying they will follow up. Twice I’ve called and nothing!!! I’m so disappointed the customer service out there these days:( she’s probably out there giving bad prescriptions. They should’ve worried more about a doctor giving out prescriptions with no valid test to prove it . This is just crazy!!! So disappointing .

I had such a wonderful experience with my eye doctor and the entire team at this location! From the moment I walked in, the staff was welcoming, professional, and attentive. They made the process smooth and stress-free, answering all my questions with patience and kindness. My eye doctor took the time to explain everything clearly, made sure I was comfortable, and provided excellent care. You can truly tell they care about their patients’ vision and overall experience. The store employees were just as amazing—helping me find the perfect frames, offering honest feedback, and making sure I left completely satisfied. It’s rare to find a place where everyone works together so well, and I left feeling valued and cared for. Highly recommend this office and staff to anyone looking for quality eye care and outstanding customer service! 👓✨

I went to this location looking for glasses and Alex assisted me. Although I was unable to purchase any glasses due to my prescription being so high, I just felt like I had to recognize how helpful Alex was. I have a tricky prescription and can be particular but Alex was patient, kind, and was attentive to what I was looking for. Thank you so much Alex!