Frechette Eye Center

The optometrist I had was Dr. Holmes, and she was so very kind. The front office ladies were very kind as well. The checkout girl was also very kind. It is very neat, clean and organized.

I arrived 10 minutes early as they requested at the Morgantown location. I had called last week and told them I had another appointment 2 hours later in Greenwood. The woman said that they would have me out in time to make the second appointment. After waiting almost an hour to see the doctor, I left. My time is worth something too. If I run on time, they should at least try to run on time.

If you could give 0 stars I would. This was the worst financial experience I have ever had with getting an exam. I have excellent insurance and I have never paid more than $100 for an exam AND contacts. I paid $200 day of the exam and that did not include any contacts or glasses. They told me my insurance was just a discount program, not true. I received an explanation of benefits from my insurance saying all I owed them was $5. When I called them they said I still had a $5 balance even after I paid $200 and my insurance company paid them too. RIP OFF. I still have no contacts or glasses, but I promise I will never, ever return to this office.

I love Dr Olivia, I saw her where she use to practice and decided to follow her here. The guy doing the initial testing doesn't introduce himself just starts telling me what to do. Then admits he has to repeat something because "I usually don't do this I am filling in". I see Dr Olivia who is great as always. While checking out they couldn't get the printer to work so they said they would mail me my detailed receipt. It never comes, I called 4 times to check on invoice because I need it for my flex spending and I needed to order contacts. No one ever returns calls. I call my flex spending people to dispute the charges because what they charged me was significantly more than what my Explanation of benefits says I owe. My flex spending lady tells me she will try to get a hold of them for me. (I work in a hospital and know we often have direct numbers to reach people). While waiting for that to happen I drive to where Dr Olivia use to practice and ask them if I can just order my contacts from them. They say yes AND look up my insurance to see what this place charged and printed it all out and showed me what was billed to insurance and what I should have been charged. I will not be going back. It's a shame the staff is so terrible.

This place is amazing!!!! I love it! The woman who did my exam was amazing including everyone in the place! I got my glasses in only 3 days! I went to tavel when I was 16 and they told me that I was fine other than my left eye was messed up a bit but they wouldn't tell me what it was. Tavel also told me to sit in front of my classes which I was already doing. So when i went to this place I was already skeptical but they turned out to be the best place in the world. I finally know what's wrong with my eye and I have a pair of glasses I love.