Gaddie Eye Centers - Oxmoor

After three tries still can't seem to get my prescription right and still can't adjust a nose pad. Then they said i had to pay again for other coding to be put on my glasses after returning the ones that they messed up in the first place. I should have to pay any again. I took my old glasses back from an even Exchange still couldn't see out those and still can't out see of the ones I got before. This pair. They clearly got my prescription wrong. After the lady had melted my ear piece down from my first pair trying to adjust them now they scratch my ear because she didn't file the tip of the piece down is very pointy and it's sharp behind my ear so now I'm stuck with the original pair I had in the beginning. I don't think I will be coming back. What a disappointment after 5 years of being a customer. Very poor customer service experience.

I cannot say enough good things about Dr. Laura Bassett at Gaddie Oxmoor. She has taken care of my vision needs for the past several years and when she left the Lagrange office my husband and I both followed her to Oxmoor. Dr. Bassett is professional and extremely knowledgeable in addressing my eye concerns. She listens and gives clear and medically sound advice and does not rush one into a treatment decision. I trust her completely with my vision care!

I had an excellent experience with Dr. Laura Bassett at Gaddie Eye Center. As a patient with type II diabetes, it’s extremely important for me to closely monitor my eyesight and stay ahead of any potential changes. Dr. Bassett was thorough, attentive, and very knowledgeable about the specific eye health concerns related to diabetes. She took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and informed throughout the entire exam. I never felt rushed, and it was clear that she genuinely cares about her patients’ long-term eye health. I truly appreciate her professionalism, compassion, and attention to detail. I feel confident knowing my eye care is in such capable hands, and I highly recommend Dr. Bassett to anyone - especially those managing diabetes or other ongoing health conditions.

Terrible customer service recently, have been going to Shelbyville Rd location, with the same insurance for over 15yrs. In DEC 2025 I bought glasses, as usual they struggle with entering my eye insurance. But it's worth the struggle as my eye insurance is top notch. I paid for Designer Glasses & my eye exam in full on the day of service. Yet they keep billing me. Each time I call the receptionist says she she where I made the payment & they can not figure out why system is saying I owe & manager will need to give me call back. I call when the bill was current, again at 30 & 60 days pas due. Same lame excuse that a manager will need to call me back. They have yet to call me back, now my account is showing 90 days past due🤬. DO NOT GO TO THIS LOCATION!!!!!

It took 2 hours and 45 minutes for my wife and I to have our eye exams completed and to purchase one pair of frames each. We even had our frames picked out before our exams. We were told they would be in within two weeks. They’re still not in. Terrible experience. Do not recommend.