Gary David Polan

They keep saying my Blue Shield insurance is out of network but I triple verified with insurance and they are in network. The insurance company even called them twice and told them and they still would not listen. They still try and say they are out of network and make me pay for full cost that I should not be paying. The insurance company has provided me the accurate information. They are in network preferred provider and i’m only supposed to pay co pay for eye exam and vision therapy and they are supposed to bill insurance but I had to bill insurance myself for every single appointment. They said they did but insurance said they had not received any claims for their office. When discussing these issues with Dr. Polan’s office staff one of the staff covered her ears and closed her eyes and then got up and walked out and slammed the door. This has been a very distressing experience. I finally got a refund for over payments after insurance was further involved and I had to send several emails to the office requesting refunds. I had been asking for refunds for several weeks. They also were stating they would refuse to provide services unless we paid the full $560 for 4 vision therapy session appointments despite them being in network preferred provider and I only had to pay $30. They would not contact the insurance company for prior approval at any point.

This is a miracle-working Optometrist. On day one of my Vision Therapy, I was able to see using both eyes at the same time. Never in my life have I been able to see out of both eyes at the same time. Dr. Polan and Dr. Yen are extremely advanced in terms of treatments and exercises. My eyes are being strengthened with every session and I could not be happier. The use of computers and virtual reality make therapy fun, relaxing, and most importantly effective!!!! Trish at the front desk is super helpful and kind. The therapy sessions are pricey but it's 1000% worth the money. I will be back to continue my therapy very soon. Thank you to everyone in this office. You are making the world a brighter place, literally.

Dr. Polan is the best eye doc I've ever had. Been to plenty who've not gotten my ever changing rx correct. Doc Polan nails it every time. So grateful to have found him. He was actually recommended by another eye doctor who couldn't get my vision up to snuff. And a nice guy, too.

I had been going to an optometrist 2 blocks from my house for twenty years. I asked him if there was any way to strengthen my eyes for better vision. He told me I just needed better lenses (glasses). Then I met Jonathon Bailin, a tennis pro, who told me that his tennis players all went to Gary Polan and that he offered super-advanced vision therapy. I rushed over and have been going to vision therapy twice a week for about 2 months. Just recently I realized I could see better without my glasses when driving than with them! I KNOW my vision is better, and I intend to keep going until I regain as much of my perfect vision from my youth as possible.

Dr. Polan is an excellent Eye doctor. I have had to have corrective lenses since I was a little girl until I got the laser surgery and I know the difference between a great eye doctor and a so-so eye doctor. He also works with kids who have reading disabilities and apparently can work wonders. My husband and son are also patients.