Gary Fishberg OD

Ordered some prescription glasses maybe 1-2 months ago. Picked them up today and noticed this writing on the lenses, apparently it’s normal according to the guy behind the desk. Never experienced this before. Doesn’t come off or anything. Not pleased with the amount I paid to have writing on the lenses

I had my 1st appointment on Sept 13, 2019. The doctor was knowledgeable and made me feel confident in him. I ordered 2 pairs of glasses. On Nov 1, still no word on my glasses. When I spoke to the attendant, only 1 pair was ready. He stated it would be another month for the 2nd pair. On dec. 9th my order was ready for pick up. So I went today and guess what. Only one pair was ready. She had the audacity to ask for the balance due. . I TOLD HER I would pay, once my order was correct and pay then. Then she said, I needed to call on Monday to get it corrected. Why do I need to call? This was not my error. 3 months for 2 pair of glasses. Ridiculous. No call or anything. Never again. Highly recommend you seek another eye doctor.

Horrible experience with the staff. Good a experience with the Dr. I paid almost $200 i dont remember the exact amount.  Then, I picked up my contact and paid a deductible of $40 on December. On January I received a call from Michelle, she left me a massage stating that they were unable to locate my payment of $40. I call her back to clarify then she said "we are unable to locate your payment, how would you like to pay", I informed her that I already paid.  She said that since they didn't have prove the means that I didn't pay. She insisted in taking the payment over the phone. I explained who I gave the $40 to, the day and time. After going back and forth I said look, I'm at lunch trying to eat,  I'm not going to repay something I all ready paid. What I can do is go to my house tonight, look for the receipt and give you a copy.  I said I'll call you tomorrow morning. She agreed. We hang up FIVE MINUTES LATER I received a call from Alonzo with the same argument!!!!!!!!!! I said look I all ready spoke with one of your staff member and I am going to call her tomorrow, I'm in my lunch hour.  He said you better paid those $40 I said "look I really don't want to offend you, but you are calling me and taking to me like that, and that is very unprofessional, it is really not my fault that you guys aren't saving your payments" he said "oh no, we are very professional and if you don't pay we are going to send you to collections" I said "for something I all ready paid, I don't think so" he said "will see about that" I said "ok I guess will see about that" and he hang up. After another FIVE minutes  I received a 4th phone call, it was the same guy, Alonzo/Alonso, he said "we want to informed you that we found your payment" I said "you threatening me FIVE  minutes ago!!" He said "Sorry about that" I said "sorry for threatening me and trying to ruin my credit?!" He said "yup" and he hang up. I just wanted to share my horrible experience with the staff.  I worked for customer service for several years and the customer always had priority in everything. Even if in fact I would of have not paid (which I did) the customer it's always right, so eating those $40.00 is probably not going to hurt them, I'm sure for $40.00 the business is not going to close down.  Plus I received 4 phone call within an hour! That is very very rude. And the way they said sorry, that was not even an apology!!!! I'm being going there for several years. Of course I'm NOT going back there EVER. And all of this happened because they call me to harass me about a payment I did before they actually look. Very unprofessional.$40 dollars come on! Really!!! You mistreated one of your loyal customer for $40.00 !!!! Unbelievable! I have a little girl's voice and I look really young I think that makes people think that they can talk over me.. that's how I felt. Really offended, mistreated.

" OPTOMETRY " ...Is the name on their building, not "Fishberg Gary OD" and "OPTOMETRY" is written in all red caps (capitol letters). I am clarifying this because this google listing is wrong and had I known the place everyone here was talling anout was the same place I was going to, I would have never entered it. ***My bad experience occured 2 weeks ago, when I received my glasses and tried them on in the store and they felt VERY HEAVY, despite the fact that I payed for the HIGH INDEX LENSES (so my glasses should have been LIGHTER not heavier). While still in yhe store I also noticed the glasses kept fallinh halfway down my face and that they didnt stay UP. The woman who helped me told me to wea4 them for a week so I could get used to them but to come back if I was still having problems. So, I continue with issues so I go back and the bald gentleman greets me. When I tell him my glasses keep falling down and its hard to see then ask him what can be done he says MY PRESCRIPTION IS CORRECT, therefore MY DOCTOR IS AT FAULT AND NOT THEM. HE lectured me 3 different times (in a very RUDE TONE) about how I needed to go take this issue up to my doctor. Which is fine, I have no issue taking this up with my doctor. Only issue I have is with the way ALONZO talked to me. He spoke to me like I WAS AN IDIOT. Sadly, he said ALL THIS even after I informed him that MY DOCTOR HAD SENT ME OVER TO HAVE MY GLASSES adjusted. SMH, this guy is ruining this business. I dont want him to get fired but it would probably be best for the business if he didnt work there. After this experience, I decided to take my business elsewhere. I went to Lenscrafters and got a sweet 2 for 1 deal AND they adjusted my glasses. "OPTOMETRY"? Nope, never again!

Been going here for years or so now. Always a pleasant experience. Glasses selections are always superb as well. In my experience the staff is always courteous and helpful.