I have been a loyal customer of Glasses & Contacts Galore for over 20 years, but my recent experience was extremely disappointing. Within just one year, my prescription changed, so I needed new lenses in several pairs of glasses I had purchased there. Even though it’s a 50-minute drive from where I live, I stayed loyal and returned for an eye exam and lens replacements. Unfortunately, what should have been a straightforward process turned into multiple unnecessary trips back and forth. The first set of lenses was completely off. I had to return for another exam, then return again to have lenses remade. When I finally got my glasses back, one of my frames (purchased from them just a year earlier) broke within 24 hours. The sunglasses lenses they made also didn’t fit properly and would pop out with ease. To make matters worse, when I pointed this out, I was told I had to pay for a new frame—even though it was their lenses that damaged the one I bought from them just a year ago. Only after I became upset was I offered a “discount,” which honestly felt insulting after being a loyal customer for decades. After 20+ years of giving this business my trust, I walked away feeling like they didn’t value my loyalty at all. Instead of standing behind their work and doing the right thing, they pushed the cost onto me. Sadly, I can no longer recommend Glasses & Contacts Galore.
