Goswick Eye

Goswick Eye is one of the best optometry and eye care facilities I have been to in years. Their service is efficient and quality with welcoming and organized staff from site lead Victoria to the technicians and optometrists. Over the last 2 years, I have seen Dr. Conway and always appreciate his knoweldge, thoroughness, and kindness. The labs they work with for glasses and contacts are also top quality! I have had glasses done at a variety of optical centers, but this one has by far provided the best quality, clearest and best warranity process. Highly recommend!

Unfortunately, my experience at this practice was ruined entirely by the front desk receptionist’s attitude. 1st visit - After my eye appointment, I asked for a printed prescription so I could have glasses made immediately. Instead of simply providing it or explaining the process politely, the receptionist responded with a snarky comment that it would be mailed. When I reiterated that I preferred a printed copy, she made an inappropriate and sarcastic remark implying that I “believe in cutting trees.” This was unnecessary, unprofessional, and disrespectful. Today visit - During a separate visit, I received an urgent phone call. Rather than politely asking me to step outside, the same receptionist abruptly told me to leave the office to take the call. The tone was rude and hostile. Two separate interactions with the same receptionist were enough to make it clear that customer service is not a priority here. While the doctor was fine, the front desk attitude was unacceptable. I will not be returning and would not recommend this practice to anyone unless the front desk behavior is addressed.

Great place to go! Staff is friendly and got a same day appointment.

I have had two great eye exams at Goswick, my issue is with the optical department. I had an exam and then ordered my own frames and brought them in to the Sudbury location to get lenses made on 2/17/22. I paid $239 for the lenses and on 2/18 I received a call that they forgot to charge me an additional $48 on those lenses and that they couldn’t complete the order until I paid. The idea of paying $287 for lenses only, and the fact that they wouldn’t waive the $48 fee that they forgot to charge me, rubbed me the wrong way and I ended up buying the same exact frames again plus lenses online where I purchased the frame- the lenses online were $51. When I called Goswick to cancel the lens order they told me that the lenses were already made (but you said you couldn’t complete my order until I paid an additional $48?) and that if I wanted to cancel the lenses there would be a $50 fee. They also said they had decided to waive the $48 fee for me (that’s great but you should have waived it in the first place, not once I threatened to cancel). After some back & forth emails I said fine, as long as you don’t charge me any more money go ahead and complete my glasses and mail them to me as promised. On March 3rd I was told “We are happy to continue the order, which can be in the mail or picked up in our Northborough office as soon as tomorrow afternoon.” On March 4th I responded to the email and said yes, complete the order. Fast forward to March 15th, 11 days later, when I email to ask where my glasses are. The response? “It looks like your lenses were sent to us today and will be edged into your frame tomorrow.” Excuse me? They were finally mailed to me March 18 and I received them March 22. Here are my two pairs of identical frames. One finished pair cost me $86 and the other pair cost me $322. I would return to Goswick for eye exams in the future but I will not purchase any more glasses or lenses from them.

Wonderful experience, very friendly staff, gorgeous office with excellent frame selection