Grand Rapids Ophthalmology - Walker

Best ever place. Dr. Klingeman is very versed in thyroid eye disease. Been with her for 20+years. She does a fantastic job and always has.

These folks at Walker are top notch. They are very busy because they are that good. They keep the place moving quite well and waiting is not bad. I've gone to These folks for several years and rely on them. I'm legally blind but with their care is quite doable. They are a big part of why I still can see to drive my wheelchair.

Nursing staff was good - was not thrilled with optometrist. You could tell that Emily T. was clearly over booked and did not have the time to see me when I was scheduled. I believe this is what led to my “let’s treat the symptoms rather than solve the cause” treatment came from. I was hoping to leave with a feeling of ease, knowing I had figured out or at least began figuring out the issue with my eye. I instead left more frustrated than when I came in. I suppose I will call back in a week or so when my symptoms persist and schedule again. More money in their pocket…

Paid for the 2-year “free replacement” warranty and it’s all a giant scam. My wife’s glasses were broken and they said that since we’ve “entered the second year” of the warranty, we now have to pay half the retail cost for replacements. NONE of this was explained when we paid for the warranty. Also, their employee, David is passive-aggressive and completely unhelpful.

Both locations are extremely unprofessional. There is no privacy, I heard every patient's name, birth date, as well as medical conditions. The receptionists at both locations have personal conversations that the whole office can hear. The wait time for the scheduled appointment was over an hour after the designated time. I have been to 30+ opthamologists and these locations, professionalism, and medical expertise are awful. Photo is where the doctor should be, but isn't.