I do not recommend this eyeglass shop under any circumstances. In September of 2025 I went to the W Optical store located at 2425 Alpine Ave NW Grand Rapid MI. I was attended by a woman who took my information to get a medical prescription for glasses. I brought my own frames, and they said they would provide me with the lenses. Then two weeks later they called me that they had misplaced the frames I had given them for the new prescription. When I went to the store for options the manager, Maria, said that the frames had turned up after all. She talked to me again about the process and highly recommended changing my prescription from bifocals to multifocal lenses. She told me that she guaranteed that everything was going to work. I trusted their recommendations, although the cost was extremely high, as I needed comfortable glasses that worked. She never told me about (or had me sign) any refund policy in case the prescription didn't work. Two weeks later they called me and I tried on the glasses which did not feel comfortable on my eyes, but the man who attended me told me to take them home to try for longer. I did it for a couple of days and the headache was terrible and I couldn't see when driving. I came back and the same man made some adjustments and told me try again, so I did it. However, after days it was not possible to continue with these glasses. I went back and talked to Maria who was in the store at the time. She insisted that I get another test done that I had to pay for at the store. I declined this request because by that time I realized that the service was not what I expected. After some back and forth, the manager Maria said that they would refund the money minus 30%, to which I agreed. However, so far 7 months later the money has not been returned to me. I have called and returned to the agency. I have sent messages and no one wants to answer me or give me an answer to my enquiry or refund. I find that the service offered to me as a client has been very negligent and unreliable. Buyer beware, there are plenty of other eyeglass companies around.
