Three months waiting for glasses, and they couldn’t care less. First go around they ordered the wrong lenses. Then came the excuse of something being wrong with the lenses on the second order. After another month of radio silence I called asking for a status update, was assured someone would call me back (they didn't). When I followed up again, the excuse was "the glasses were lost". This place is poorly run. Show up at 8:00 AM for an appointment and you’re ignored until at least 8:15 while staff ease into their morning. No acknowledgment, no communication, no urgency. Between the delays and the lack of basic customer service, it’s clear this operation isn’t managed well. Plenty of other options out there — I’d recommend going elsewhere.
