Great Neck Opticians

I had a great experience here. I walked in with a loose screw on my glasses, and they fixed it for me quickly and completely free of charge. The staff was very friendly and professional. Really appreciate the help — highly recommend!

I came in with my son as they were closing to get glasses and choose something within 10 minutes. The man at the counter was friendly warm and accommodating. He said someone would call back the next day to get insurance information. A week later (the next Sunday) I realized no one ever called a called to follow up. So I called back. This time after realizing that I was only an insurance costumer he got defensive on the phone and said "you never called back, this isn't the way to do it, you need to come in again." Being a busy mom appointments are difficult for me especially with they involved taking my children. He had already taken my son's pd so my son did not NEED to come in to the office. I decided not to go back because of the lack of feeling like a valued customer when I called again on Sunday. In general the eye doctor is pleasant, caring and kind (i got glasses there myself) I’m sharing this because the in-person experience was genuinely positive, and I know this office is capable of excellent service. I hope there can be more consistency in communication and follow-up so all customers feel valued, regardless of insurance.

Been going here for a few years and always have a good experience. Staff is very friendly, Sabrina at the front is awesome. Drs are very nice & exams are thorough. Lots of frame options to choose and they help select the best option for you I had an issue with the frames I originally choose and Tony (owner) tried numerous times to adjust them and eventually replaced them fully since I wasn’t happy with them. They really went above and beyond to accommodate me and make sure I was satisfied, never making me feel uncomfortable for the numerous times I went back. Very positive experience overall

I’ve had a wonderful experience with Great Neck Opticians over the past year. In that time, I’ve purchased five pairs of glasses: two for myself, two for my son, and one for my daughter. The service has been consistently excellent. From the moment you walk in, you’re greeted with warmth. Sabrina, the receptionist at the front, is always so friendly and welcoming. She has such a positive and calming energy, and my kids absolutely love her. The customer service overall is top notch. The team is kind, efficient, and truly family oriented. Tony, in particular, has been amazing. Not only does he offer fair and reasonable pricing, but he has also gone above and beyond in repairing my son’s glasses multiple times without hesitation. He is patient, knowledgeable, and always ensures we leave satisfied. Another thing I appreciate is how fast their turnaround is. After my most recent eye exam, I had my new frames ready within a week. It is rare to find a place that combines quality, speed, and genuine care, but Great Neck Opticians does just that. I highly recommend them to anyone looking for reliable eye care and excellent service.

Great Neck Opticians I have no words how to express the gratitude and appreciative of kindness that you guys provided it with me within a week of me ordering my glasses with nonstop help. The people in the office are amazing to work with you. They welcome they give you is amazing feels like home . They also help out you in any situation as possible. Highly recommended Great work . Promise on delivery of glasses on time . THANK YOU