Gro Optical

I had a wonderful first experience with this office. First off, they’re open late some days of the week, which is SO wonderful if you can’t get time off work! But the service really was spectacular. The assistant that saw me, Joey, made me and my fiancé feel like friends of the office and was kind, enthusiastic, and excited to inform us about how eye tests work as we went through setup. Doctor K was professional and clearly knew his stuff. Even the folks who helped us pick out frames seemed personally engaged in my tastes and had fun with it. Highly recommended.

I have had more thorough eye exams at different optometrist offices. I was charged way more than my insurance co pay.

My contact order from Lenscrafters was declined because when they called GROphthalmology EGR office, they said my Doctor, Dr. Meador, declined the prescription. When asked by his office staff, the contact lens tech at this office said no one from Lenscrafters called them to verify my prescription. That cant be right bc Lenscrafters was specific in saying the Doctor declined the prescription. It turns out the phone number on the prescription is incorrect, per their office staff. She didnt know what the number on the prescription went to. When I called that number, its to a central GRO database for this large practice with yet another set of phone options to connect with. Its a mess. People at this office are nice. Dr is nice, but the backend service and processes are messed up. Im out over $300 for getting contacts that are the wrong prescription, trying to reorder via Lenscrafters and not getting approval from a system thats really messed up at GR Ophthalmology.

Grand Rapids Ophthalmology does NOT care about bad experiences their customers have. Each time they said to leave a message with one of the top people (Amy I believe) about a bad experience I had with one of their doctors, I never heard back. They never followed up, never wrote in my chart regarding the issue or wrote down my request to not be seen by that doctor again. Dr. Schultz made me so uncomfortable and acted so annoyed that my children were with me. If I asked to redo seeing a comparison he acted annoyed. When I asked a question about my previous script compared to what he was going to write me, he was annoyed and gave me a super short answer. I didn't understand his answer but felt uncomfortable to ask him to explain it more as I could tell he couldn't wait to be done. He had such an attitude and made me feel uncomfortable trying to make sure my results were accurate. Our presence irritated him. Between him and the head lady not returning multiple calls - Terrible way to treat customers. Now I have been stuck without perscription glasses for the majority of the year and have had many migraine headaches because I cannot process a bad script.

Words cannot describe my experience here. The team here is amazing! Dr. K was supper accommodating to our last minute visit there. I was not expecting a follow up call on how my daughter was doing and he did just that. Thank you guys for caring for your patients, you dont see that everyday. Gives me some faith that there is still good people out there.