Gustavo A Gonzalez MD/Phd

I had an appointment with Dr. Gustavo, very good service from him. I have nothing to say about the Dr. Unfortunately about his employees, I can't say the same, they are not friendly or professional at all. I came to register and the receptionist, combing her hair, it was something that I had never looked at in a specialist's office. For that kind of person the Dr. loses patients and even worse the manager who has no charisma to deal with patients I had problems with her, since I did not want to charge the insurance the Bill, since she assured that my license did not coincide with the insurance and for that reason I didn't want to process the charge to the insurance. I have 10 years with the same insurance, I had never had any problem even with the hospital. I went through very stressful moments with this person, since she wanted me to pay the Dr's Bill from my money when I have insurance I didn't even want to take the trouble to submit the charge to see what the insurance said. It was obvious that she wanted me to pay it out of my bag and make my life Impossible. My husband had to go to the office to talk to her and explain that he is the principal of the insurance for his work, so he told him to try to collect the charge that he was going to talk to the insurance to let her know what she was saying, but to submit it. She said that it was okay that she was going to submit the charge to the insurance after three days of that. I called the office many times and I never got an answer to know if the insurance had already paid the bill so I had to call my insurance, to confirm if they had already paid it, since I had no response from Dr. Gustavo's office. The insurance told me that they had already paid that charge and that they had nothing I had to pay them I don't know what happened, if the manager is racist because I am Hispanic but it was a very bad very stressful experience of not having a response from this Office for Let me know if the Bill had already been paid, I hope I don't have to go back to this office or take my family.

My child has been seeing Dr. Gonzalez for over 5 years now. Our visits are always pleasant. The front desk is always friendly and welcoming. My daughter even likes going early if she can so that she can "relax" and read a book and watch a movie in the waiting room. I have never seen a better wait time. I have never waited for more than 5 minutes! When we check in early, we even get seen early. My child enjoys going to this doctor and that is all that matters to me. She has been getting her prescription glasses from this facility as well and she is always happy with the attention to detail that the staff provides. Even though she reaches for the first pair that catches her eye, they take the time to measure it on her face and speak with her about options that are best for her facial frame. I love that the staff and doctor speak to my child and ask her opinion because she is the one that will be wearing them not me. My child is treated with respect and kindness and she always looks forward to her next visit. Dr. Gonzalez is efficient, friendly, intelligent and great with kids! I couldn't ask for a better Ophthalmologist for my child.

Brought my 4 year old here for a second opinion on her prescription. We were seen very quickly and everyone was friendly from the moment we walked in. My daughter was more calmed by seeing that the office was welcoming to children. I never felt pressured to buy glasses they had. They helped me with any questions I had and were very sweet to my daughter. They have a huge selection of kid glasses to pick from and even some flexible frames for kids. This location is a bit of a drive for me but it’s worth it.

After many unsuccessful attempts to communicate with the dr and his staff in any normal and appropriate manner, we have found care elsewhere. I was told I didn't have benefits for a second pair of glasses from the office and had to call VSP to school them otherwise. I was told to pick frames out from a ton of options and then the techs ordered the wrong size for my 2y old daughter (I am assuming by accident), yet blaming me for the mixup and eating my benefit. I had to get my benefit back from VSP (which they gave me, they felt badly for the experience) and left the practice. The office didn't even have the courtesy to let me know they were mailing me back my wrong sized glasses, and it went to my old mailing address which inconveniently yet miraculously found their way to my correct address. Being treated as a parent/ human is not the norm here. They are also never there. Just to leave the practice, I waited 3 weeks to have my records transferred and waited outside the office for 20min at 9am on a weekday to wait for the manager to open the door and in a huff, give me my own child's copy of a script. It's cool that the dr doesnt "have to" dilate but it's also not super accurate with the prescription end, I have learned. If you have vision only concerns, I recommend anywhere but here. If you have other concerns, we aren't too far from Stanford. Really horrendous experiences and horrible, horrible people skills all around. Thumbs down!

I have been going to Dr. Gonzales in Monterey office for many years. I would not trust my vision to anyone else! Professional, concerned, caring and looking out for me. Brenda, first rate in getting me my glasses and many any adjustments needed with a big smile. Thank you everyone for all your hard work. Just returned for my yearly eye exam. Nothing has changed in the excellent care I always have received in the past. Dr. Gonzalez now has even more people in the office, and it goes smoother than ever. He is always very professional, but makes sure you feel welcomed and comfortable on every visit.