Lack of communication by any company will undoubtedly lose consumers; however, a rude and unapologetic tone for my hour and a half of time in going and returning cannot be repaid. My appointment was scheduled over two months in advance. When they called a few days prior, I verified everything necessary before I attended the appointment, to ensure I wouldn't waste my valuable time. Nevertheless, I took an Uber to my appointment, which caused issue in locating it, as the company name isn't apparent outside. So walking up and downstairs to locate it, after the car dropped me at the wrong address in the first place, I found them. Inside, after surrrendering my insurance cards, I was informed by an overseer that additional monies were necessary for the appointment. There was no offer to bill me, reschedule, or even investigate what happened. Whatever "training" they do or don't have, obviously is void of customer service.
