Hardwick Vision

They are horrible they didn't tell me my vision they want give my prescription for glasses they told me that they are on the way nc tracks says that they is no claim and they have not ordered them. Nc Medicaid tells me one thing but hardwick tell me a whole different thing Medicaid said that hardwick can cancel the prior approval but hardwick said they can't they also said that they want be a claim for eye glass. A claim has TO BE made who else will pay for them Medicaid. When did they stop dylaite eyes. I called trillium and I called Medicaid I am going to let Medicaid know this business needs investigation and improvement

They very good eye clinic by far I have great experience with them and they so respectful and they listens to you. And answer any questions that you got . I love their variety eyeglass. They get you in and out . They very patient with your kids. I highly recommend they for eye clinic

I used to like to go here. But this last time was has been a pain. I did get my visit, I did get my glasses, took several visits, I paid in full first visit, they didnt want to deal with my insurance. But everytime I have asked for an itemized bill so I can send to my insurance, I get the run around. I have stopped by or called, the guy there isnt working today, he's on vacation etc...now he is only there Tuesdays and Thursdays. I stopped today, sorry, they throw them away after you get your glasses, now I have requested over 5 times, and tou can't get in your computer and see what I spent a grand on, nope, very rudely I was told " it will just give me a total". That was my last visit to Hardwicks.

Wanted my child an appointment but after the receptionist placing me on hold back to back hanging up or forgetting about me, I’ll take my child some place else! Apparently there’s no time for us!

Used to be a decent place but has gone downhill hard. I called daily for two weeks trying to set an appointment and NEVER got an answer. Ended up having to take time out of work yesterday just to go up and make an appointment in person. The receptionist assured me it would only take 15-20 mins as I was coming in on my lunch and would be limited on time. Get there today and of course I end up sitting in the front for 20 minutes just waiting to be seen. The wait was so long I had to reschedule for another day so I will once again have to take time off (why make appointments if you can’t stick to them?). While waiting there were customers in the office disputing charges and trying to get a refund for prescriptions they never received. Seems like the place is a shit show now. Unfortunately for many they’re the only in network provider in the area, so we’re forced to settle.