Heitmeier Physicians Optical

WARNING CUSTOMERS: Please Save Your Time by not Coming Here!!! If I could give this place 0 stars I seriously would. On August 7, 2026, I bought my 8 year old daughter to get much needed glasses for school. She got measured for them and was told to pick any glasses with yellow stickers those were the ones covered by her insurance. She picked out a nice pair then we were told that we would get a call in 2 weeks to get them and guess what!? No calls from them whatsoever! I called today September 3, 2026 just to be told that her glasses were nowhere to be found! It’s been way more than 2 weeks people come on! As a parent this was highly upsetting because she needed her glasses to start an evaluation for her school. Her teachers keeps asking me when she is going to have them and thanks to them she won’t have them until about another 2 weeks from now! Because of their mistakes, they are harming 8 year old kids! All the lady wants to say was “I do apologize for telling you the wrong tag” well mam that’s not going to fix your mistake! If you don’t know the correct tags maybe she should work there. All those ladies were doing that day was gossiping. Also talking about how they couldn’t wait to go home and made faces every time a customer came in like “ugh another one.” Maybe this is not the staff you guys should have there. They shouldn’t say or act that way when customers are still present… There have been several complaints I see, so hopefully you guys do something about it for the sake of good people. I am getting my prescription from this hopefully place and having it filled in by another clinic that will get the job done. STAY AWAY! Please stop messing with people’s eye prescriptions!

Well, my goal with this post is to bring attention of caution to all customers working with this place. My prescription changed this year and naturally time for new glasses right…I ordered a pair of sports glasses (Oakley) from this place, but their lab failed to fill the prescription as written, now they did tell me it was a 98% or 99% probability they they would get the prescription correct. Well the first set of glasses came in and no, it was not correct, they sent it back and a second try took place, well the second set did not work. This time I was hopeful they would just refund me…and be honest, admit they could not fill my prescription, which by the way is single vision something which is done quite well and often. This place decided that I had to pick another frame, a flat frame, not what I wanted or paid for but okay, I thought well at least I would have a pair of glasses I could use…this last order was placed about two weeks ago, I still do not have glasses. The entire 3 orders have been about a month and a half, and I still do not have my glasses nor a refund…such a shame, but I managed to find another provider who took my prescription and was able to send it directly to Oakley and guess what I have a great pair of glasses, and a new place to where I can now trust my prescription would be filled accurately and to my liking. Update on 5/14/26: finally pick up the last order, it seems to work. I will have it tested by the Dr. office. I did also questioned the cost for the frame, as it is way lower than what they charge me and charged my insurance and should the difference should be refunded. The desk said it’s not their decision, it’s the office manager’s discretion…ummm, wao, amazing experience.

Every time I come, everybody always so nice and pleasant and they are very professional and when I come and get my eyes done, I work at one point they get you in and out. My doctor is the most precious and nicest doctor ever had make sure she does her girl she checked everything on my eyes and she I’ve been coming to you for years if you want a great eye doctor come to Dr. Hong Nguyen, O. D.

I love the efficient manner in which my appointment was handled. Fast, efficient, and speedy delivery is how I would describe this visit, and I was a first time patient.😊 Keep up the good work guys.

Very horrible customer service when I asked about my insurance the lady told me that is between you and your insurance. Well if she doesn’t know about the different plans she should not be at the front desk