Helena Vision Care

I had to stop in for an emergency checkup while on a road trip, 500 miles from my local optometrist. They scheduled me quickly and got my checkup done, even going beyond what I needed. Dr. Reid was excellent and I'd absolutely return to her if I lived in the area. Highly recommended!

When I went for my eye exam everyone was nice. That's where the positivity ends, long story short I got contacts and was having an issue with blurry vision from the moment I put them in. I was told to wear them for the rest of the day and if your still having issues this afternoon call us and we'll do something different. No problem, I called back that afternoon was told we'll get with the doctor and call you back. That went on for three Weeks. Finally one day I called and the doctor actually answered i explained the situation she apologized and said let me check yes I've ordered you some different ones and they're supposed to be in today awesome. I call back the next day at lunch no one knows anything about these ordered contacts we'll have to check with the doctor and call you back. Two more weeks of this and at this point very frustrated. I finally get someone that agrees to go ask the doctor while I'm on hold, who returns to the call and tells me they are in and I can come pick them up. I go on my lunch break grab them run back to work only to find they're the same as before. I give it the benefit of the doubt maybe there's something different i put them in and it's the same issue. My vision is worse with them in. I've tried several more times to call and resolve this issue, it's been a few months now I've paid you for nothing!

This is one of those, Best Kept Secrets". They care about you and want the best outcome for all who enter their place of business. All of the staff are approachable, knowledgeable, and professional. No time is wasted sitting and waiting to be seen. You always receive feedback and follow-ups during and after eye surgery, if you have had surgery. My husband experienced no problems during or after his surgery. The doctor my husband was referred to was exceptional. That says a lot since my husband was satisfied and agreed to eye surgery. He is always very cautious about everything, with many questions asked and answered before committing to anything that involves going to a doctor and having surgery. Thanks to everyone for their help and support in putting my husband at ease before proceeding with a very successful eye examination and surgery. The staff functioned as a team while keeping us well-informed throughout these procedures.

It was a great experience from scheduling the appointment as a new patient to actually seeing the doctor. There was virtually no wait time between my arrival and seeing the doctor. Dr. Reid was friendly and knowledgeable. The office equipment was state of the art. I would recommend this business to anyone who is in need of a comprehensive eye exam.

Dr. Jamie and all of her staff are so attentive and professional. I and my family have been going to Dr. Jamie for many years (since she came to Helena), and we have moved one hour plus drive time away and still come to her for our eye care. This should tell you how much we enjoy and trust going to her practice!