Henry Ford OptimEyes

I have been going to this facility for nearly 20 years! I love the doctors, and I especially appreciate the individuals who help with picking out glasses! They are truly amazing at what they do! I've never been disappointed with my service received or any of my eyeglasses purchased. Cindy is excellent!! Not only is she super kind and caring, but she is extraordinarily knowledgeable and beyond helpful! She really makes the entire experience painless and fun! Thank you!!!!

The medical assistant was friendly and fast. Dr. Castle was phenomenal. He thoroughly examined my eyes and provided adequate feedback on the health of my eyes. Then, the optician, Cheryl, provided an extraordinary customer experience. She actively listened to my needs, provided an abundance of options and helped me select a pair of glasses with ease and confidence. My visit from start to finish was under an hour. I highly recommend HFH Optimeyes-Sterling Heights without reservations.

I am extremely disappointed with my recent experience at Henry Ford OptimEyes Super Vision Center - Sterling Heights, located at 44987 Schoenherr Road, Sterling Heights, MI 48313. I have been a loyal customer of Henry Ford OptimEyes Who is my wife for the past 18 years. Every two years, I have my eye exam there and purchase new glasses. Until this visit, I trusted their service and professionalism. This time, I paid $240 out of pocket, in addition to what my insurance covered. When I placed my order, I specifically told the employee that I wanted the new lenses to be as thin as the lenses in my current glasses. The employee examined my existing glasses, understood exactly what I wanted, and assured me that the new lenses would be the same thickness. Based on that assurance, I agreed to the order and made the payment. When I picked up my glasses, I was shocked to discover that the lenses were much thicker and significantly heavier than my previous pair. I was then told that I had not paid for the thinner lens option. I explained that I had clearly requested thin lenses when placing the order and relied on the employee’s professional advice. Unfortunately, instead of acknowledging that a mistake or misunderstanding may have occurred, the staff refused to accept any responsibility. What disappointed me most was not just the glasses themselves, but the way my concerns were handled. After 18 years of loyalty, I expected honesty, accountability, and a sincere effort to resolve the issue. Instead, I felt dismissed and treated as though the employee could not possibly have made a mistake. If I had been informed that the lenses would be this thick unless I selected and paid for a premium option, I would never have placed the order. I made my decision based on the employee’s assurance, and I believe customers should be able to trust the advice they receive from trained staff. I am a person with a disability and a limited income, so spending $240 out of pocket is a significant expense. That makes this experience even more disappointing. I sincerely hope Henry Ford OptimEyes reviews this situation, improves communication with customers, and stands behind the advice its employees provide. Sadly, after 18 years as a loyal customer, I have decided that I will not return and cannot recommend this location based on my experience. Adam Jeji

Had a great experience. Kristie was absolutely amazing!! patient, kind, and very helpful throughout the entire process. She took her time explaining all my options after my trial run for the contacts ran out, and made sure I chose the right contacts that fit my needs and price range perfectly, never rushing or pressuring me. I really appreciated how comfortable she made everything feel. Overall, it was a 10/10 experience and I would definitely recommend asking for her!

Jane is a very professional and a very nice individual. If you need to see anybody when it comes to services in glasses, please come and see her. She is top tier in the industry.