High Desert Eyecare

Went in for exam, gave them or insurance cards and waited. We sat down 5 -10 min and called us in for exam, she then explained that Medicare or Regents blue cross and we would be responsible for all charges. I chose not to and then was informed that I would have a $30. Office/ cancellation visit charge. I would recommend that you save your money and check with your insurance FIRST because they don't do it until your there.

So pleased with my exam and new glasses. I have spent a ridiculous amount of money over the past handful of years on glasses that continued to not work for me. This was the first time I had someone really listen to my concerns and experience and respond in such a gracious and supportive way. As I wear my new glasses (which came in quickly and the cost was great), I have such a sense of relief and literal clarity!

We've been going to High Desert for a couple years. Staff has always been friendly, however not the most affordable clinic. Visits have been declining in satisfaction. Last visit paid for a contact refitting as I was considering multi-focal contacts. I was given a sample to try while they ordered my preferred lens in a multi-focal. Before leaving I kept saying the left contact wasn't feeling right. Took out and asked eye doctor if it looked right, its very dark in rooms. She said yes and even did close up view only to later remove contact after a day of incredible discomfort to determine the contact was in backwards. Waited 2 weeks and no call on the order for my preferred brand to try multi-focal to be told they were never ordered. Requested to just order my normal brand with my updated prescription and did not feel there was any sense of urgency or even any concern that nothing was ordered as was originally advised nor any real concern I paid a fee for contact fitting but was sent out the door with a contact incorrectly placed.

I feel the teams communication to patients is not good. My 1st appt i asked if the exam covers contacts. Was told yes by the doctor but when I called to order contacts, was told I needed a separate exam. I paid for that but didn't order my contacts in time. To my surprise I only had 90 days to order. Why a deadline to make my order. It takes time to test different brands out and I had personal things go on in my life that caused a delay. They were not compassionate or understanding.

If you call and don't leave a message, their system will text you back. Which is fine. Asked a question via text, no response. Had to go to Bend - got a same day exam with an Rx for the new Vizz (aceclidine ophthalmic solution) eyedrops at America's Best (see screenshot).