Hill Country Vision Center- Stone Oak

Great experience at this Vision Center. The location is convenient, the online scheduling system was easy to use, and there were plenty of appointment times available. Dr. Patel was friendly and knowledgeable, making the eye exam quick and comfortable. The best part was working with Alex to choose my glasses. They have a huge selection of frames, and Alex is an expert at helping you find styles that fit your face perfectly and making sure the prescription in the lenses is just right so you can see clearly. Highly recommend!

Hill Country Vision Center has been great. This was my first experience with this location, and the staff really went above and beyond. I found a great set of glasses, and Alex helped make sure they were perfect for me. I really appreciate their thorough attention to detail and follow through on customer service to ensure I was happy with the prescription and glasses I received.

While the doctors are fantastic, the support staff is the reason I’m writing this review. I paid for lenses a couple of months ago and never received an update. I tried calling multiple times and was either routed to a voicemail that never got a response or connected with an associate who promised to follow up but never did. Nearly three months later, I was told the order was never actually placed. I’m out the money, still stuck with my old contacts, and have been given no clear path to a resolution. This level of service isn’t limited to this location, it extends to others in the area as well. The practice hasn’t been the same since it was acquired by the AEG private equity group. Despite being a patient here for nearly 10 years, I’m now forced to go through my bank to dispute the charge because I can’t get a basic level of communication from this clinic.

Today, I went to get glasses, and Izzy assisted me. He was very helpful, knowledgeable, and kind. I was able to purchase three pairs of glasses, and he helped me with insurance inquiries and any discounts available. They have a huge selection, ranging from basic to luxury brands. When you go in, I highly recommend asking for Izzy; he is great!

I liked that I was in and out in no time. The staff was cordial and professional. Dr. Patel was straight to the point. It was a great experience for me.