Holdenville Eye Center

I'd give it 4.5 stars if I could. The time to get an appointment is a month to two months, but being on time (just a few minutes early) I didn't have to wait in the waiting room at all. All my health screening concerns were addressed/tested and paying out of pocket, the fees and options were explained to me clearly before consenting to each. One of the staff was newer, but kind, so they might be rotating to higher quality desk/back room staffing if older reviews are anything to go by. While some people would be happy to 'get it done as soon as possible' I felt a bit rushed, but I think it's that doc's style. The prescription appears to be completely correct and I did tear up a bit to see clearly for the first time in half a decade. My glasses came within the expected 2 week window and are exactly what I paid for- the anti reflective coating is doing a fantastic job which is important for my work behind the PC at sunrise, lol. The clinic was clean and well kept, wish I had more explaining during choosing lenses instead of 'okay go ahead'. Go ahead and what?? There were three people who could have explained but I had to painfully ask every question one at a time. The selection was really good though with a lot of styles I did find my perfect pair and am very happy with how they turned out, and the time frame. :) Thank you! My last eye doc offerend glasses fitting 'come in any time to adjust' and this one may or may not but didn't bring it up during the frames selection process. They didn't seem to sell glasses cleaner or recommend, no care tips, etc. Maybe they do? Who knows! Lense options like anti reflection were not brought up either, I had to ask. But I'd still go back because the product and care, and the really important health screening were all 5 stars across the board!

Dr. Jay LaValley has been my Optometrist for almost 30 years now. So when he stopped seeing patients in Henryetta of course I followed him to Holdenville. Yet today, for my first appointment there, after receiving 5 text messages in 3 days reminding me of my appointment, driving over 38 miles in 45 minutes, and missing a half day of work, I was told after checking in that I wouldn’t be seeing Dr. LaValley, but another doctor! I refused, stating “ I only see Dr LaValley and he is the reason I came all this way”. Unfortunately his staff were far less than considerate or compassionate, and on the edge of rude. Three girls, all sitting with nothing to do in front of them, offered no excuse, when I asked why they couldn’t have let me know before I drove here. This was not an error, this was inconsiderate, non-caring staff who get paid whether they do their job or not, so they didn’t bother to notify the patient of the changes or make amends. 30 years is a long time, but your front office is a reflection of what the medical staff thinks and feels about the patients, and I was completely treated wrong this time!

I went in with my mom about a month ago and our experience was less than pleasant. They told my mom she needed bifocals but the lady didn’t ring them up as bifocal and also said the doctor didn’t put down she needed the bifocals. At check out the total was $800 before insurance! When my mom got the glasses they were not her prescription and couldn’t see out of them at all. They told her that was normal and it should get better with wear. It didn’t. The glasses were a completely different prescription that what she needed. They told her to keep the glasses and schedule another appointment. They were never helpful in office and honestly made me feel quite stupid. It’s not worth your time or money! First visit we waited for almost an hour in the waiting room and then another hour waiting in the exam room for the dr

Nothing like being cut off in mid sentence by an employee at the front desk. The new people they hired are rude and should let the patient finish what they have to say. This is not the first time an employee has been this way to a patient. I hope the owner of the Eye Center likes losing Patients.

Dr. Hardgrave is amazing. He is kind and courteous and listens to his patients. The staff is also friendly and very helpful. They had an issue with authorizing my insurance, but with a quick phone call the staff got the issue resolved and placed a rush order on my eyeglasses. I would highly recommend them!