Horizon Eye Specialists & LASIK Center

I was in a catastrophic car accident about 2.5 years ago that left me permanently disabled. In that time, I’ve seen roughly 80 doctors, surgeons, and medical providers across Abrazo, Dignity Health, Barrow Neurological Institute, HonorHealth, and more. Through all of those visits, I have never encountered a receptionist or office staff member as extraordinary as Regina at Horizon Eye Specialists. Because I am bedridden and homebound, I often arrive looking unkempt — messy hair, unable to shower myself — and I was nervous walking into this appointment. But Regina treated me, and every patient who walked through the door, as if we were each the most important person she would see that day. Her kindness was genuine and unmistakable. She was warm, positive, encouraging, compassionate, and truly invested in helping. She was efficient, detailed, and diligent — all while carrying a smile bright enough to lift anyone’s spirits. In all my medical visits, I have never experienced such exceptional customer service from a receptionist. Maya Angelou once said, “People will never forget how you made them feel.” Regina made me feel seen, respected, and cared for at a time when I needed it most. If I ever need an ophthalmologist again, I will return to Horizon Eye Specialists — because people like Regina make all the difference. I've never left a review because of a receptionist in my entire life, but I wanted to leave one because I genuinely hope she gets recognized for her exceptional, superb customer service, representing Horizon Eye Specialists so well! Thank you Regina and Horizon Eye Specialists!

Patients are greeted by name if you are a continuing with the practice. New attendees are definitely showed that they will be well taken care of by all of the professional staff. The office is very efficiently ran like clockwork. Staff members intoduce themselves and explain the procedure to be performed as the area is being cleaned. Their voices are professional and clear for patients understanding .We can also briefly ask them questions without fever of Negative Responses.

I was nervous at first due to having any issues with my eyes. However, when I called and asked for assistance getting to the right office and the need for a wheel chair, the immediate response and kindness put some of my fears to rest. Then when entering and interacting with the receptionists who were all very engaging, helpful, and most of all smiling, I was instantly calmed. Everyone who I had the pleasure of being assisted by was knowledgeable and very pleasant. Then the doctor walked in. What a breath of fresh air! She was kind, knowledgeable, understanding of my concerns, listened to my ramblings and crying, and then explained the procedure was not something I needed right now. I have been to so many places who are eager to take your insurance or money and do a procedure right away, not the other way around. This to me sets this office, staff, and doctor miles apart from others! I Highly recommend this office for truthful advice, care, and help!

The receptionist that is on the voice mail menu and sits at the Phoenix office is rude. Dr Lamb was on leave so I met with the other Doctor . . . Zenski ( not spelled correctly). He did not ask me what types of prescription I wanted and provided what he assumed I wanted. My bad for not triple checking because I did check and noted I was missing my contact lenses prescription. I got to Costco and the prescriptions were wrong for my eye glasses. No progressive prescription at all. Dr. zenski did not care about me as a patient or my time. I will find a new office. This place I gave too many chances already! Dr. Lamb is five star and I will miss him. Two stars for Rita who helped me get my prescriptions corrected and faxed to Costco. Update: Rita called me and confirmed my new prescription was faxed to the Costco I was waiting at. I appreciate her action and follow- up she may of just saved a patient to return to Horizon and Dr. Lamb of course !

I had the privilege of having my surgeries at Horizon Eye Specialists and my surgeon was the brilliant outstanding Dr. Sara Ghobraeil! She is competent, knowledgeable, caring, and had my best interest in mind. I had complete confidence and knew I was in the best of hands. My surgery results exceeded my highest expectations! The surgery center was perfect and this was one of the best surgery experiences I encountered including the anesthesia procedure, I had my fair share too. The office staff is friendly, personable, knowledgeable and prompt; especially Connor and Josh. A+++. I highly recommend!