Always seemed nice enough in the past, but kind of jerks lately. The optometrist knew when we were there that we couldn’t afford to order glasses directly from them and that we also lived too far away to make it reasonable to get glasses from them anyway. They apparently, as a matter of practice, don’t include the pupillary distance on their prescription form even though they have a clearly marked and titled section for it. We’ve been trying to order glasses online but need the pupillary distance. We contacted this optometrist as instructed via email but were just ignored (been over a week now). Just got a young man on the phone finally who says they didn’t take the measurement anytime recently because we didn’t order glasses from them, but we can go into a local office and have the measurement taken. What local office? He didn’t say. If it is so easy that apparently any optometrist would do this as part of the services that Travis Family Optometry was already paid to do as he has suggested, then why didn’t Travis Family Optometry just take the measurement? They knew we needed to order glasses. That is what the insurance company paid them for—checkup and a prescription for glasses. If the prescription is incomplete, which it is since what they have provided is insufficient to complete an order for new glasses, then I’d say Travis Family Optometry has engaged in insurance fraud. Just going to try taking the measurement myself, I guess.
