Hugh M Cooper MD

Poor Scheduling After being called in to sign forms, pay deductible, and receive eye drops, we were sent back to a full waiting room to join all the other patients also waiting to see the doctor. We complained upon leaving about the long wait and were told by the staff that the hour wait was pretty good. Say what? Our time is important too and I felt that attitude was rude and disrespectful. That is very poor customer service and should be unacceptable to those in charge. Update - Our next visit was much better, the wait time was 1/2 hour. Another update - someone called the office and they thought it was me calling and hung up on him. Way to go! (I'm not making this up...) Note, this is a 3 Star Review which is Average - not positive or negative.

We really loved Dr. Cooper and we highly reccomend him and his staff. My husband's cataract surgery went like clockwork. So organized and efficient. I'm sorry we had to leave his practice because of insurance. You will be missed!!

I am giving a one star review not because of the medical care I received but because of the charging patients $50 to write a prescription. The care I received was excellent, however, I feel that charging anyone, let alone senior citizens to write a prescription is outrageous. I don’t think having a sign that people don’t understand should justify it. My insurance wouldn’t cover this, rightly so. I paid these charges twice before I realized what I was paying for. I had a appointment scheduled in the near future which I cancelled for this reason. Although the care I received was good, I will not return to this office - it goes against my moral compass!!

My husband had his cataract surgery by Dr.Cooper. I found the staff pleasant and helpful. Not a problem contacting the office. Dr. Cooper took the time to answer all of our questions and his personality put us at ease. I would highly recommend him

If you want to talk to indignant, rude, unprofessional, apathetic staff, this is the place for you! Unfortunately, I can’t speak on the actual services, I never got that far. An appt was arranged via our regular eye doctor for my elderly mom to have a cataract surgery evaluation. I got a message to confirm an appt for today. I was pleased regarding quick booking but when I tried contacting the office 6-7 times over the next 3-4 days, I could not get beyond the prerecorded greeting message. There’s no way to leave a message. One time it went to a voicemail that said “this voicemail is not set up”. I thought, what kind of place am I calling here? Seemed pretty unprofessional already. I reached out to my regular doctor’s office and they managed to get me a call back to reschedule due to snow. When I expressed my concerns of being unable to get through to anyone or leave a message I was told they are a busy office answering hundreds of calls a day. I explained that I thought it was unprofessional for an office dealing in human health to not have an answering machine or a way to get through and asked what would happen if my mom had surgery and something went wrong? I was legitimately concerned if there would be another way to get through to the doctor. I was told quite indifferently that they didn’t have the time or the staff to go through hundreds of voicemails every day and that there’s no other way but to just keep calling back. I asked if an email was available, was told there’s a patient portal. As we were not to the point of actually being patients yet, I asked if there was just an email to which she annoyedly replied “I will have the office manager call you”. Next up, a call from Robin, the unfriendly local drill sergeant posing as an office manager for an eye doctor. This woman says “you called, you need something?” so nastily that it gave me cause for pause. I pushed through my discomfort and reiterated my concerns and that I thought it problematic that there’s no way to contact the doctor to which I was told verbatim (drill sgt style) “I don’t think WE are the problem here, I have been running this office for more than 20 years, we’ve been in business since1999 and have serviced thousands of people and never had one complaint or problem. If you had done your research you would know that Dr Cooper is THE BEST” … me … “excuse me, I haven’t researched any” … “you should go see Dr so-n-so at Harrington instead, I will cancel everything here … me “excuse me, I don’t appreciate you talking through and over me” … CLICK. Dial tone. I have never in 56 years dealt with an office so insufferably indignant, indifferent, and uncaring. I am grateful to have had this experience because NO WAY will I put my mother’s eyes in the hands of such apathetic people. I believe that staff is ALWAYS a reflection of the views and attitudes of those they work for … HARD PASS on this place!