I Care Doctor

UPDATE: Glad to report that the office did contact my daughter immediately, as offered in their response to my previous review. They provided free return shipping, corrected the lenses, and shipped them again. Thank you for your prompt corrective actions. PREVIOUS REVIEW: This office has seen alot of change over the years. Currently they are below par. We ordered glasses for my daughter at college. They were shipped to her at college and she received glasses that had not seen the finishing step of the process - the glass edges of the lenses had not been ground to smoothness, and were very sharp. She called iCare and they said to ship them back or find a local place to do it. They did not apologize. They did not offer free return shipping. They did not offer to cover the cost of having them finished at a store near her. Very sloppy work, and lack of apology implied that they were used to what happened. They have a business partner failed in their quality control, and the office in Cloverly failed to check that the order had been completed properly before sending them on. Unprofessional all around.

I LOVE this office!! The ladies of the desk are phenomenal and super friendly! Dr. G is super knowledgeable and very kind. HIGHLY RECOMMEND!!!

I encountered a significant issue with the online appointment system. I booked online and received an email detailing a specific date, time, and provider. Upon arrival, I was told I didn't have an appointment because the email was a 'request,' not a 'confirmation.' This distinction wasn't clear, and I did not receive the follow-up confirmation call that the staff mentioned was part of their process. As a result, I had to wait to be 'squeezed in', which I was not willing to do. This follows a previous visit where I was booked with a specialist who, it turned out, did not handle the specific condition I had clearly described to the front desk when making the appointment. While I cannot speak to the quality of medical care, these experiences suggest there are recurring challenges with the practice's scheduling and communication procedures.

Could not see well through the glasses with the new prescription. Costco told us that the glasses were correct for the prescription written, and advised us to go back to the doctor and get the prescription checked again. However, the doctor office won't check the correctness of the prescription without charge, even if it was wrong in the first place, because it was past 60 days. They told us to get a new appointment and a new prescription for which we would have to pay a full price because 2nd exam is not covered by our insurance. We will also have to pay for the new glasses. Shouldn't the doctor be responsible for writing a wrong prescription?

Poor Front Desk Experience on May 19, 2025 I called the office on May 19, 2025, at around 12:45 PM to schedule an appointment, and unfortunately had a very negative experience with the lady at the front desk. She was extremely rude and unprofessional—raising her voice, speaking over me, going back and forth in a disrespectful tone, and ultimately hanging up the phone on me. This kind of behavior is completely unacceptable, especially from someone in a customer-facing role. If this is how patients are treated when trying to make an appointment, it’s very discouraging. I truly hope management or HR addresses this issue with proper customer service training. If not, many patients—including myself—may consider going elsewhere.