I Care Vision Center

The staff here are very nice. I’m a 2026 summer Boeing intern here who got my eye checkup here and got prescription astigmatism glasses. They helped me work around my schedule and were super polite, nice, and considerate! I appreciate them very much! I was curious about a lot of the glasses process and they explained every step of the way. Highly recommend!

My son has an on going eye problem and they are recommending $1900 eye drops. We receive state insurance and I was told it is too much work and they are unable to do insurance authorization to get the eyedrops covered instead i’m told to just pay for it. Be prepared they don’t care about your time or the circumstances you’re in. Your best bet is to go ask your doctor for a referral because that’s what I did.

First time going in today, after spending weeks looking at providers online in the area that cover what I need and their website came across a amazing. It had multiple brands, lenses and technology that was absent once in the office. I have extreme light sensitivity that I’ve been trying to manage, and other eye issues, so everything I read via website felt like this was the place. All companies have control over what their website copy states, and the website is drastically different than what’s offered in person which I hope is immediately corrected to avoid confusion from anyone else. I’m disabled, AuAdHDer with TBI and legally blind in my left eye since infancy, and CPTSD when it comes to eye doctors so I have a lot of anxiety from it. While the staff was really nice with helping with tests, taking care to assist, it started going downhill when I started referencing services/products listed on their website and was met with “We don’t control our website content, we’ve never heard of “X”, or we’ve never carried any of these brands/lenses listed on the website”. The DR, was ok but it felt like I was more of an annoyance than anything, but appreciated her taking the time to explain in detail regarding eye health, and clearing up some specific lenses I was looking at wasn’t going to work with one eye. I didn’t feel I was heard as well as I could have been, and I do have a hard time communicating at times while trying to do my best to express/explain what was going on and what I was looking for. Once I was out of the eye appointment, it was onto different sample lenses which was underwhelming again compared to what the website states should be in stock, and I was having a really hard time finding one from the small offerings of examples that felt it helped. Years back, I had tried on a pair of Oakleys with Prism lenses and it immediately calmed all the sensory issues, I’ve never felt that before, and while the website showed they carried it, they do not. I was getting overwhelmed, and was suggested to take a look at frames they pointed out were covered/different materials, etc. I was having a panic attack trying to find ones that met the shape I was looking for and didn’t put pressure on my head, but couldn’t really find one. Nobody came to ask or help while I was managing a panic attack when I approached the front desk again clearly overwhelmed, it felt like they just wanted me out of the office vs providing solutions to find a pair that works for me. I’m disabled, and don’t have the ability to easily pursue shops, desperately needing new glasses, and tired to do my due diligence researching stores in network before making this appointment. It came down to that’s all they have, and that’s that. I do appreciate their time, and genuinely hope it was an off experience, because it’s hard walking away from there feeling like nothing was really accomplished. My biggest complaint is the website is egregiously misleading on services, products carried showing a big list of most brands, lenses, services that I feel like is either a genuine mistake (hopefully) or openly misleading marketing to get people in, get tests done and then reveal it’s nothing as described via website. Please fix the website as soon as you’re able so it’s accurate and doesn’t cause more confusion on patients end. I don’t feel good about the appointment, but would be open establishing myself as a patient should the company decide to reach out for repair/genuine concern about the experience to restore trust.

I started going here because it is local woman business. I will stop going though because they are rude and don't care about accountability. I had an appt that I waited for 25 minutes for. After 15 minutes I asked the receptionists how much longer and they said they don't know. After asking them about this instead of apologizing they gave excuses and were rude to me. I am sure they will say I was rude, but I wasn't rude until they were rude. I am a strong believer in treating others the way they treat you and I have never dealt with a more unprofessional staff or Doctor. Their response was if I didn't want to wait that I could just leave. Obviously they told the doctor when I finally saw her that I was upset and probably made me out to be some horrible person. I spoke to the Dr about the issue and her response was to say that I am no longer welcome as a client. No apology or accountability, just oh you don't like being made to wait for 25 minutes with no explanation or apology? You can F off. Also the entire 25 minutes I was waiting, they were not seeing any patients. The last patient was checking out while I was checking in, so I waited for 25 minutes just because they don't respect other peoples time. I have never dealt with a more unprofessional doctor or front office staff. Don't waste your time, because all they will do is waste yours and act like making someone wait for 30 minutes is acceptable. I told them they could have called me, if they were running late they could have called me and told me that. Why is respecting patients time not important to medical offices at all? If someone is late, we get charged a late fee, when they are late they don't even have the decency to apologize. It's ironic since their name says they Care.

Genuinely a great experience. They explained every step, not pushy about extra charges. VERY PROMPT. This has been one of the best eye appointments I’ve had in a very long time. They don’t have a ton of frame selections but the ones they do have are very stylish. The staff and doctor are wonderful and efficient!