Ian Chan MD

probably the most disrespectful group of staff i’ve ever encountered! the way they treat patients is something i've never seen before, its like they've never learned how to speak to people. i wonder what their parents taught them.

Not even a 1 star. ZERO. Absolutely horrendous customer service. Front desk and back desk staff were ridiculous. Doctor is no where to be seen. Do not come here. You will regret it.

Please stay away for this doctor and clinic!!! I didn’t visit personally but my mom did. She was deceived thousands of dollar for a surgery that was not urgently needed and in a few days she could’ve gotten it covered with medical coverage but this facility wanted cash, wanted money and made her do the surgery ASAP! This is the worst doctor and practice ever!! They are super money hungry! Careless about the patients well being. After my mom got insurance coverages, they lied and told her that the insurance wouldn’t cover her injection and refused to bill the insurance. After a long battle of back and forth they told my mom that they wouldn’t see her anymore. Hello?!?!! Doctors are suppose to provide aftercare for surgical procedures and they REFUSED!!! Because they would get LESS money than what my mom would’ve paid out of pocket. We confirmed that he is an in network providers but he himself and the practice just decided to charge the patient and tell them the insurance won’t be cover. It’s really disgusting that they’re getting money from the immigrants population just because they don’t speak the language and didnt know better. Licenses should be revoked from this place Since my mom’s eyesight has gotten much much much worse after them!!! Honestly if my mom’s eye sight healed after the procedure and injections, I would’ve been okay with all of this, but no, it has gotten worse, there are still shadows in her eyes that caused my bloods stick inside the eyes!!! PLEASE PLEASE PLEASE AVOID THIS PRACTICE FOR YOURSELF YOUR FRIENDS AND FAMILIES!!!!!

Make sure you check with your insurance company that this doctor is an in-network physician prior to making your appointment. Their website said "We accept United Healthcare - all plans", this is NOT true! Be aware! I asked the doctor's secretary at the time of making my first appointment if they accept my United Healthcare Empire Plan and the answer was YES and she also told me that I am responsible only for the co-pay of $20 per visit. Based on this information she provided, I went for the first initial evaluation with Dr. Chan. I waited for 3 hours (even I have an appointment) before I saw the doctor and spent less than 15 minutes inside. I paid $20 for that visit. After few weeks, I received a bill from this doctor for $257. I called my insurance company and was told that this doctor is NOT in-network and I am responsible for this amount! Obviously, the doctor's office gave me wrong information in the beginning. If they gave me the correct information that they are out of network, then I'll definitely go somewhere else and this $257 would not even happen. I offer the doctor's office that I am willing to pay half of the amount because this happened because they gave me wrong information at the beginning but they adamantly refused. This leaves me no choice but to go to small claims court for settlement. Be very careful, make sure you check with your insurance carrier before you go to this doctor.

the young Cantonese lady who has no concept of how to treat staff and patients with respect and professionally. But that doesn't surprise me, that's how Cantonese typically are, no manners. Only money in their eyes.