Ic Laser Eye Care

It is very unfortunate and disrespectful to treat patients this way. I arrived for my appointment at 11:20 a.m., and there wasn’t even a parking space available because the facility was overcrowded. After I finally got inside, I wrote my name down and stood for 1 hour and 45 minutes because all the seats were full. During that entire time, I listened as the receptionist called other patients, but she never called my name. When I went to ask about it, she claimed she had called my name three times. That is simply not true—I was standing right there the entire time because there was nowhere to sit. After making me wait for so long, she told me I would have to reschedule my appointment. That is completely unacceptable. Patients should not be treated this way. We come for medical care, not to be ignored and then blamed for something that did not happen. This experience showed a lack of respect, professionalism, and compassion. Healthcare workers should treat every patient with dignity and ensure that no one is left waiting for hours only to be told to reschedule because of staff errors. I hope this issue is addressed so that no other patient has to go through the same experience.

I am very disappointed with the care I received. When I arrived for my visit, I was told that I did not have an appointment, even though one had been scheduled. It has also been extremely difficult to communicate with the office. Whenever I call, my calls go unanswered, and I have not been able to get a response. My surgery was performed without checking my eye pressure beforehand. Since the surgery, I have been experiencing significant pain. I have called several times to ask if a prescription or other treatment could be provided, but no one has responded. I understand that your practice may be very busy and that you have many patients. However, patients deserve timely communication, proper evaluation, and appropriate follow-up care. This has been a very frustrating and concerning experience, and I hope you will address these issues to improve patient care.

My only good experience in that place honestly is all the doctor the excellence , they listen they care about their patients explain it everything correctly ,. The facility is very clean. Very comfortable to be all the receptionists are nice the nurses assistance I also very nice very kind ,. My only complain is they have to improve better cuz every time I call I'm being hold like a 15-20 minutes them nobody come to the phone , just answering machine to leave a voicemail and this is frustrating because this is happening all the time evening in cases of emergency , that's my only complaint I understand that that place is always crowding with patients and the receptionist can do the best they can ,. But with the calling issue had to be improved . better .

Always an amazing experience with IC LASER EYE CARE (Klockner Road in Hamilton, NJ). I have been with DR. AAILA since 2012 and couldn’t ask for a better physician. She is kind-hearted, friendly, loving and compassionate. She is so very knowledgeable and highly trained and is very patient and understanding. She always takes her time and explains every procedure in detail. DR. AAILA loves her patients and makes everyone feel safe, secure and welcomed. From the moment I enter the facility I am greeted with professionalism and smiles from Tatiana and Brenda. They are so very pleasant. Tatiana is so very sweet, knowledgeable and needs to be part of the management team. She can be pulled into both optometry and podiatry and knows the procedures inside out. She is a multitasker and handles every patient with care. Brenda is very helpful with the Spanish-speaking patients and makes them feel comfortable. They have so many patients who struggle with getting their points across and their questions answered and I notice that everyone goes to Brenda for help. She is so patient with them. She is a very important and critical part of the team and should be there on a daily basis. These ladies deserve high ratings and raises. Cassie is the perfect manager for the job. She is very professional, smart and knows how to multitask. She keeps herself busy and everyone on their toes. Perfect team !!!

Rude staff and no callbacks from the doctor. I had surgery performed by one of the doctors at this practice 4-5 weeks ago. I have called the Klockner office multiple times with questions regarding the eye drops that were prescribed to me. I called during the week as well as on Saturday, but each time I was told there was no one available to answer my questions and that I would need to call back another day. It has now been five days, and I still have not received a clear answer or a callback from a doctor. In addition, the staff member I spoke with was rude and unhelpful throughout the conversation. Dr. Chaudry, I hope you take notice of this behavior. Patients should be treated with respect, especially after surgery when they may have important medical concerns and questions. It is very frustrating not being able to speak with a doctor or receive a timely callback