InOptix Eyecare Center

Dr. Nataliya Yakovleva and all her staff are true professionals in every sense of the word. They are thorough, knowledgeable, clearly informative, have a keen interest in understanding my eyes and vision needs, friendly and never rushed. As a new patient my visit was such a pleasant experience from the moment I entered the building. With each member of staff I saw -3 staff- I was made to feel that my eye care and comfort was their priority. Dr Yakovleva thoroughly explained everything about dry eye so clearly and did not make me feel rushed in understanding what she was saying giving me plenty of suggestions to help the problem. She clearly explained the amazing pictures that were taken of the inside of my eyes. She also very clearly explained how my vision would be if I were to use contact lenses. Her knowledge and experience was so comforting and helped me make sensible decisions. I am excited to receive my new glasses and lenses when they come in. The Optician, Rachel, was very helpful and patient in giving suggestions and explanations of the various frames and lenses. Thank you all.

The exam itself was fine, but the overall experience didn’t match the 5-star reviews. The front desk staff wasn’t very welcoming for someone coming in for the first time. I was also offered an optional eye imaging test that wasn’t covered by insurance. While I understand upsells are common, it was presented in a way that made it feel like the “better” option without much time to consider, which could easily persuade someone who isn’t familiar with eye exams. So be aware of that. Lastly, the eyeglass selection was pretty limited and not very impressive. Overall, not a terrible experience, but definitely not what I expected.

Highly Recommend InOptix Eyecare – Exceptional Service and Thorough Exam! I recently visited InOptix Eyecare for a comprehensive eye exam, including retinal screening and refraction, and I couldn’t be happier with the experience, Dr. Nataliya was extremely helpful and communicated everything in easy to understand medical terms. The staff was incredibly friendly, professional, and attentive from the moment I walked in. Dr. Nataliya took the time to explain everything thoroughly, answered all my questions, and made sure I felt comfortable throughout the process. The office is modern and clean, and they use advanced technology for a detailed and accurate exam. I appreciated how transparent they were about the services – no surprises. My vision feels clearer already, and I’m confident in the care I received. If you’re looking for great eye care in Jacksonville, this is the place to go. Thank you to the team at InOptix for the outstanding service – I’ll definitely be back for my next exam! ⭐⭐⭐⭐⭐

In more than 60 years of visits to eye doctors, Dr Natalya is THE Best Ever! She enthusiastically and clearly explained many important concerns, patiently evaluated thoroughly my eyes as no eye doctor has done before. And, the eye tech was also very patient and helpful during the ore-exam process. The office is bright and cheerful- with a welcoming and comfortable ambiance. The selection of glass frames was much more stylish and attractive than offerings in the typical optometrist office. Eye technician Rachel was also THE best as she was conscious of my limited budget - yet desiring quality and pretty options. She offered interest free financing for 6 months utilizing my Care Credit account. Dr N explained the pros and cons of progressive lenses so I could make an informed decision for my personal needs. As I determined that a pair of single vision and a pair of readers was best for me, the Care Credit offer made it feasible to get both- and even glasses with beautiful frames. Although, if I could afford it- I would have selected amazingly awesome designer frames they offered. But what was most important is that I am confident that my prescription and glasses are going to be of exceptional quality. And, I had tried cheap readers for 6 months- but they caused problems- which I now realize is not only because cheap readers are just magnifying glasses- but also, there is a difference in my left and right eye needs! I am excited and have high expectations for my new glasses- not only because of stylish frames…. but because of quality lenses, accurate prescription…… and especially for my first ever prescription readers! I will add update to this review with pics later!

We had a great experience at InOptix Eyecare. They have a phenomenal staff team, and the doctor is very professional as well as very informative! Miss Rachael did a great job helping our children pick the perfect frames for their first pair of glasses! I would recommend InOptix to everyone 10/10 times!