Intermountain Eye Centers

If I could put negative stars I would. I've been bringing my grandpa here for the last few months. Every appointment we wait over an hour to be seen. Why schedule an appointment time if that's not when you intend on seeing a patient. They have a major problem with over scheduling. Dr. Reynolds has the worst patient communication I have ever experienced. If a person was a tornado that would be Dr. Reynolds. He storms into the room starts spouting information to his scribe that even they can't keep up with and does not explain anything that is going on or explain his treatment plan. You wait until he leaves the room and ask the scribe what the heck just happened. If this wasn't the only eye doctor my grandpas insurance accepts I would take him literally anywhere else.

Kris was professional, efficient, friendly and competent. She discovered an error in my prescription, called the opthamology office and got the correct one. I highly recommend Intermountain Eye Center in Eagle.

I got wrong information and it cost me a few hundred dollars. The service is much more expensive then many other places, insurance doesn't cover most of the cost. The doctor is great, but check the price and if you are covered.

Saw Dr. Simmons for annual diabetic eye exam. We discussed the double vision problem I am having lately. After that, I wanted to fill the new prescription he gave me. I couldn't remember if he said that would correct the double vision, so I called the office and asked someone in medical records for a copy of the note. Over a week later, I still hadn't received it. I called again and spoke with Medical Records again who promised it would go out in mail - A week later a neighbor was kind enough to hand deliver it to me--they sent it to wrong handwritten address where someone had transposed numbers. However, the note said nothing that a layman could interpret, so I called and asked to speak to the doctor or his staff. I was told they were all on vacation and I was assured that Dr. Simmons or his staff would call me 9/17 when they returned to the office. On 9/19, Dr. Simmons called and when I asked him about the double vision, he said he had no record of discussing that and told me I could make another appointment to come in for a consult. When I said I had no intention of returning to Intermountain Eye, he cut me off and said I could call and have their records sent to where ever I decided to go. NO APOLOGY. Total "I could care less" attitude from the whole office, including provider. I have been a patient there for at least five years. Never again.

The doctors are good here. But the front desk staff is terrible. There seem to have been a phone problem in the office (cannot blame them for that), but it turns out they use an external answering/messaging service that also serves many dozens of other businesses. (this may be fine too). But guess what, it does NOT work. I left 2 voicemails, and had 3 messages sent to this office and did not hear back at all. It seems that they just don't want our business. Sad.