Intuition Optical

DO NOT GO HERE! this place is a scam and rip off. My boyfriend ordered lens and they said no more than 2 weeks when we called another lady said it takes 3 weeks. Well here we are at 3 weeks. We went to lens crafters and received a whole new pair of glasses and I am more than pleased with lens crafters . Still no lens and they refuse to give me a refund.

Wait time was long, but my glasses finally came in and my Rx was perfect. Glasses are nice, nice frames, no complaints outside of wait time.

Unless you are good waiting for the better part of three months to get your glasses, you should probably avoid Intuition Optical, Dr. Roberto Molina . While Dr. Molina was great for the vision exam, we ordered our glasses from there March 21st and have yet to get them. When I went in and pushed for resolution, staff said the order couldn't be cancelled and admitted that the glasses hadn't been ordered until 5/23....a full two months after we ordered with them and a full month after we were told they would arrive. I've heard extensively about the staffing issues they have, including medical information on staff that I was surprised was being disclosed, but have gotten very little beyond bad attitude and condescending remarks from the staff regarding our need to actually get the glass we paid for. I was told mine arrived and I could pick them up yesterday during my lunch break, and their door was locked with a sign stating they were closed until 2:00. Unfortunately, I have a job where I am responsible for fulfilling my duties and wasn't able to go back. I went again today, there was no sign on the door explaining why they were closed or even that they were. I have the receipts showing when we ordered, as well as a recording of the conversation with the staff admitting that she hadn't ordered our glasses until months after we paid for them. I'd strongly urge anyone wanting to order glasses to take their prescription elsewhere if they truly want to actually get the glasses they pay for.

Nov 15, 2025 DO NOT GO HERE! My eye exam was Sept 9, 2025. I have called several times. When they do answer they put you on hold forever. If they talk to you and say they will call you back...they dont. Oct 28 I called again to see if my glasses were ready. They were so I went to get them only to be told the place where they were to be made sent back the display model I chose. Did they really even get sent out? I will call "AGAIN" tomorrow, Monday 11/17 and check to see if they are ready.

WORST place to go to for eyewear. Unorganized and rude staff. Feels like they blame you for their mistakes.They don’t even abide by their own policies. They gave me the wrong prescription twice didn’t believe me till I went to las cruces and had my doctor check them each time. Waited 10 months to even get my correct pair. Something to do with them not updating their insurance policy. Thelma stated, which made the wait for my glasses even longer. There is times where they cut your lenses without cleaning the machine that ruins your lenses and that’s a set back as well. PLEASE DO YOUR SELF A FAVOR AND GO ELSEWHERE!!! Save yourself the hassle. If you do use this place just please record your interactions or save yourself receipts because it’s absolutely ridiculous and unnecessary with the possibilities of things happening in order to receive you glasses.