Invision Ophthalmology

I went for an eye exam and decided I wanted to try contacts. Filled out the new patient paperwork and identified on the paperwork they give I was interested in the contact fitting portion. Went through the rest of the process and after the exam I was handed a piece of paper for glasses and told to take it up front. I asked him about the contact fitting and he said I should have indicated up front I wanted that.....which I did. No I am sorry let me help you further just brushed me off saying well you will need a backup pair of glasses anyways. The lady up front was very helpful and helped me clear up the troubles in the back and got me set up to go back and get my contact fitting. The issue? Someone failed to put my insurance into the system properly and the contact fitting not being free. Rather than ask me if I was ok up front they aparently just didn't set it up. Extremely frustrating experience for something that is already a stressful situation in itself. The staff from the front desk to the back offices have a massive disconnect that needs to be addressed. This was my first....and last visit to this eye doctor.

Staff was very nice but the doctor was definitely rushing and wouldn't listen to me when I said I can't see either things he switched them too which he did way too fast I will definitely be getting glasses from somewhere different next time if I can even see out the ones that have been ordered I'm only giving this place stars because of the sweet lady who helped me at the end with my choosing glasses.

Wait time was longer on Monday than previous trips but reasonable. Didn't like that no one could tell me what I was being charged for or what procedure was being performed. Told to ask the doctor they just perform tests shown on the sheet, Hmmm! They need more brands or a better selection of frames too choose from. Doctor does a thorough exam and answers questions when asked. Receptionists need to be more attentive to clients rather than personal cellphone; had to remind her to print receipt after helping previous client. Descent service for a small town of median income.

Most everything looks poor condition. The lobby chair seats have cracked upholstery, unclean throughout on floors and walls. The equipment, although functional showed signs of wear. The staff was competent but basic.

Service has been horrible. I don’t know what’s changed I’ve never had trouble ordering contacts out of the 3 years or longer I’ve been going to this office. But for the past month I have tried to order contacts I get told the same thing every time we only have one person in this department and with a customer she will call you back. Never received a call back and have called the past 2 weeks always same answer. Very bad customer service on that part shows that they don’t appreciate business and now I’m gonna spend my money elsewhere. I understand that it’s probably hard for one person but as a MANAGER either hire more people or take the initiative to help the CUSTOMER. Then I talk to the manager and pretty much seems to get a attitude to say we have been busy and this and that. Not say I’m sorry I understand your frustration or anything. For the people that depend on contacts know how important it is to get some ordered when we are running low because takes a week or so to come in. I guess they make anyone a manager might need to take some management classes to understand the importance of the customer and how to look at it from their view instead of just say we been busy we only have one worker. I called at 8:30 this morning and gave my info and was told to receive a call back never heard anything so I called back at 3:30 because I am in need of contacts that bad from the past weeks of failed attempts and get told the same thing with a customer with have to call you back there is no excuse for that whatsoever. So in 7 hours this person has been with a customer non stop to not have 2 minutes to call me to place a order. I don’t believe that and I’m already in the computer with all my information on file. I normally don’t complain about things and let it go but seeing how they feel about the customer I wanted to leave this review. And since they stay so busy for weeks straight and never can get in touch with them I’m gonna help them out by losing a customer.