Ion Vision

Dr. Jacod was great. He took the time to really help me find contact lens options that would work for my unique needs instead of just rushing through the appointment. When I had questions and concerns the next day, he was responsive and helped resolve them. Jessica at the front desk also went above and beyond to help. I really appreciated how thoughtful, thorough, and helpful everyone was throughout the process. Highly recommend.

Wonderful, kind, and patient office staff. The doctor is diligent and caring. Amazing LensCrafters staff as well.

I had to go for a recheck after my new prescription wasn't really working out. Dr. Lambertson listened to me about the problems I was having, and he was patient while I was trying to articulate my concerns. He was able to work out the issue. Athena in the optical was also great in trying to identify why I couldn't really see through my new glasses.

Doctor Lambertson is amazing, but the front desk staff are the reason I am rating ion vision one star. I get off work at 5pm, so I am unable to come in sooner. They're supposed to be open until 6pm for exams, and 7pm is when they've closed the office for questions over the phone and picking up prescriptions in the past, but for some reason they've been constantly closed before 6pm. They wont even answer my calls to check if someone is in. This is frustrating me, as I had no problems picking up prescriptions or ordering contacts in previous years. It's impossible now though. I dont know if its new management or not, but I'm sick of playing this guessing game. I wish they would actually honor their hours instead of dipping out early.

I’ve been coming to this office for years and never had an issue until recently. The receptionist MAKENZIE was extremely unprofessional, the moment I walked in, she gave me a rude, judgmental look for no reason. I asked for my trial contacts, which I’ve always been given in the past, but she refused to provide them without a clear explanation. She was dismissive and rude throughout the interaction, even going as far as telling the other receptionist not to give them to me in the future. It honestly felt very unprofessional and unnecessary. I had to waste my time and gas coming to this office three times just to deal with this issue, and still got treated disrespectfully. The lack of customer service and basic courtesy was disappointing, and I won’t be returning. If this is how they treat loyal patients, I can only imagine how they treat new ones. I’d recommend finding an office that actually values its patients and hires staff who know how to act professionally.