Jackson Vision

Dr AJ is absolutely the best there is. His knowledge and ease of explaining thing is very good. The front staff , especially the 4 women sitting behind desks, are a whole different story. I had to wait a bit and those ladies gossip about customers and the amount of perfume they are wearing literally took my breath away when I walked in. One was on the phone for a bit and when she ended the conversation she told her colleagues what she thought of the person on the phone. She even named names. (We all know this can be a small world.) They all laughed and gossiped some more. If you have to gossip then do so when there is no customer in the store! I stay there because of Dr AJ. In my opinion the front went downhill with the new owners

Entire staff was courteous and efficient. Dr AJ was impressive in his knowledge and demeanor. I will be a patient of Jackson Vision for the rest of my life.

Wonderful! Dr.A.J. Johnson is the best! He made my son feel so comfortable about his eye exam and wearing contacts. And the ladies up front are very nice.Thank you so much for your kind care.🙂

Edited to add- The situation took a turn when the new owner personally reached out to Joel. He was incredibly kind, responsive, and genuinely concerned about what happened. He took full accountability and made it clear that this is not the standard of care they want to provide. His response meant a lot to us, and it restored our confidence in the practice. Because of his professionalism and sincerity, we absolutely recommend Jackson Vision and look forward to giving them another chance. My husband, Joel, has been a long-time customer of Jackson Vision, but after today’s experience, we’re seriously reconsidering where we take our business. He went in to order a new pair of glasses because his current pair broke—and he was completely ignored. The front desk receptionist looked directly at him and then blatantly turned away without saying a single word. No greeting. No offer to help. No acknowledgment whatsoever. The rest of the staff acted the same way—as if he didn’t even exist. This is absolutely unacceptable behavior, especially from a place that claims to care about patients. Being treated like a burden instead of a valued customer is not only unprofessional—it’s disrespectful. Joel didn’t walk in asking for a favor. He came in to pay for a service he has trusted Jackson Vision with for years. We expected better. We deserve better. And unless something changes, we’ll be taking our loyalty and our business elsewhere.

Took a look at my son’s eye for a second opinion. They were so patient and great with him. We appreciate the timelines and the effort put in. Sara and AJ are amazing new owners!