Jeffrey S Filandro OD

Why didn’t I schedule to get my eyes checked sooner! What an easy process to set up an eye exam just a few days wait. Day of my appointment I was able to be seen within 30 minutes. Jeffery had me laughing the whole time while giving me the rundown of what was going wrong and well with my eyes all while making me feel at ease. Then it was time to pick out frames where I was helped almost immediately and picked out the perfect pair. Kim went over all the things with me and had me feeling like I made the right choice. I’d recommend anyone to come in and experience what I went through today which was top notch customer service, lively conversations and the confidence that you leave knowing you got everything you asked for. Thank you to the team

“I prefer MyEyeDr. because scheduling was easier and the customer service experience was significantly better than what I experienced at Walmart Vision Center. Walmart Vision Center was very unreasonable with scheduling flexibility for me personally, which made the overall experience frustrating.”

Optician named Eddie at Aberdeen Maryland Walmart Optical was very knowledgeable, courteous and efficient. Really appreciated his expertise on lens options. Needed something impact resistant for shop work and he was the man with the plan. Much appreciated.

This is my second time this week calling to try to receive assistance. The first time this week the associate was very friendly and expressed that it was busy at the time I called so I told her no worries I would call back. She thanked me and I waited to call back. I just tried to call again to try to gain more information about a refill on contacts. The associate that answered the phone was very rude and hostile when she answered the phone she told me that she had 4 people in front of me so she would have to take my number and call me back. I am very understanding that you may be busy but it’s very unprofessional to treat me as if I do not deserve the same respect as a customer that may be waiting in person. I have been a customer for about 4 years and have never had a problem until today. Very disappointed in the lack of professionalism I experienced today.

The eye doctor made the experience very uncomfortable. He was not personable and was rather rude. I guess it makes sense that he works at a Walmart eye center but still a huge let down that someone in his position could behave as unprofessional as he did. Glasses prices were okay though the selection was not great. I would not recommend this eye center.