Jerome Weitzen OD

I was a patient in the 90s and had no issues with them, they were friendly and very helpful. I don't know how they are doing things now but I wish them the best

If I could given this place zero stars I would have!!! The receptionist is beyond rude and unprofessional! My wife and I brought our child in and she told me I couldn’t assist my family in picking out glasses! She is very rude and speaks to people like they are below her! If you can help it DO NOT COME HERE!!! Go somewhere, where people appreciate your business and treat you with hospitality!

I have called several times to schedule appointments for my children but they never answer the phone. I make sure to call before they close for lunch and they don't answer the phone. I am now looking for a new optometrist for my kids because I don't have time for this.

When they closed the office on Southside. I decided to start going to the office downtown. My first time there, Dr. Jerome performed my exam. He's a really nice man. But I gave 3 stars because every time I call, I can never talk to a live person. They say it can take up to 24 hours to get a call back and even then they don't call back sometimes. I don't understand why they won't just answer the phone. That is so very unfair and annoying to the customer. I wanted to be sure that they would be there when I went by on my lunch hour to pick up my contacts even though they say they're open at 1:00. I work a good ways from downtown and did not want to make the trip in vain. I COULDN'T get someone to pick up the phone. That's absolutely crazy!! I've written a review before but it was about the rude receptionist at the Southside office. Now this has come up. Drs. Weitzen, PLEASE care enough about your patients to do something about your phone being answered and not having to wait 24 hours to possibly receive a call back!!! I've decided to change optometrists for this reason!

Ive been coming here since 2010 when i had my first born child, love mr jerome and his daughter amanda. Never have i had to have my eyes dialated coming here, my kids and i both are patients here. Glasses come in an timely manner Staff are always nice Only con: NOBODY ever answers the phone !! Always have to wait on an call back and thats an hit or miss.