Jeteye Of Springfield - Pearle Vision

The front desk was extremely polite and accommodating. The optician immediately knew what my issue was and took care of it. I’m so grateful to the staff of the Bridgewater Pearle vision. I would give them 10 stars if possible strongly recommend them for your eye care needs

I had never been in Pearl Vision before but had not been able to find sunglass frames that I liked so I figured I would stop in. Nicole was amazing, and not pushy. I found so many that I loved that it was hard to choose. Once I found the perfect ones, I decided to get another pair of regular glasses because of the great discount that was provided. Thank you Nicole and can’t wait to pick up my new glasses!

Overall, the doctors here are excellent—very kind, professional, and efficient. I was greeted warmly as soon as I walked in, which made a great first impression. Most of the staff are friendly and helpful (though at times a few came across as a bit less genuine—like they were assisting but not very enthusiastic, occasionally seeming slightly inconvenienced by extra requests. Some of them seem younger, so it’s understandable they’re still gaining experience, though a more consistently welcoming attitude would really elevate the experience). That said, the process was quick and easy, and everything ran smoothly. I’d definitely recommend this place. Also, the woman at the front desk was especially kind and had a calm, welcoming presence that really stood out. she was extremely welcoming, and honestly made the whole visit feel more comfortable from the start.

Brought in my glasses that were beat up and missing screws. Bill fixed them up great—and didn’t even charge me. Excellent customer service all around. If you need anything, I’d highly recommend Pearl Vision on Route 22 in Springfield.

I've been contemplating for the last few weeks if i should write this review but it needs to be said. I've had the unfortunate displeasure of visiting the Springfield location and have had the worst experience of any eye exam place. Not only was my eye exam rushed and my concerns ignored, but when it came time to purchase my frames, the sales woman on the floor was constantly pushing additions on me that I did not want. Once I denied, multiple times, her entire attitude shifted and she was rude and short with my questions. Fast-forward to the actual glasses themselves, my pair took months to arrive before I could get them. Imagine my shock when I go in and check the glasses to discover the frames themselves had a crack in them. The man behind the counter that I can only assume is the optician was snarky when i bought this up and looked at me like I was the crazy one. Overall, I will never visit this location again and will be loud and vocal that friends, family, co-workers, and the community know what a terrible experience Pearlevision Springfield was. Horrible.