I never thought I would have to write a horrible review about this place, but after how I was treated yesterday, I will never go back and will never recommend this place to anyone. I wanted to give no stars, but google made me in order to post this. My family has went here for nearly 10 years and have loved Alison, but yesterday I got to experience David and I must say, his manner and professionalism was terrible. If this place would be just Alison, I would consider staying, but I'm going to cut my ties and get my eye care elsewhere. My daughter had lost her contacts and we were seeing Dr. Alison in 2 days for our annual eye appointment. She was home from college and checked out of her dorm so unable to get another pair. I asked to get some trial pairs just to hold her over until our Thursday appointment. I was looked in the face by David and told he would not authorize it. I had asked him to explain why since we were coming in to see his wife in 2 days. He told me no and then looked at his front desk staff and told them to explain to me why and then walked into an exam room. The front staff desk couldn't of course explain why that in just 2 short days they wouldn't provide a trial pair, but proceeded to tell me that contacts are a privilege not a necessity. Excuse me, seeing is not a necessity? Also, she could just wear her glasses until then which mind you are 4 years old and her vision was not the best in them as her primary source is her contacts since those prescriptions are changed yearly. I'm not asking for pain medication, I was asking for 2 pair of trial lenses that would get us through a few days until I came to your office to spend hundreds of dollars on exams, eyeglasses, and contacts. The rudeness of David was pathetic, not even to take the time to explain, but pawn it off to his front desk staff. I work in health care and I would never treat anyone the way I was treated. Not even to take the time to offer an explanation, but just walk away. I understand her contacts were past a year, but because of your scheduling, I wasn't able to get in until the first part of December. We were not talking months before her exam, we are talking a few days. A few days to ensure she sees appropriately. Due to his complete lack of compassion or empathy to my situation, I will never go back to Jones Eye Care and I will inform anyone that ever asks for a recommendation my story. There are many choices to choose from and because it was convenient and the fact that Alison was so great, we kept going back, but her husband ruined it yesterday by not even taking the time to listen. Treating me like some homeless person on the street. I was appalled and hope someday he's put in the same predicament and he gets the same response. Maybe then he will realize just a little compassion and understanding goes a far way. Thank you Alison for your care over the years.
